Mass Participation Assistant (Engagement)
| Posting date: | 27 November 2025 |
|---|---|
| Salary: | £28,860 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 09 December 2025 |
| Location: | Aldgate, Central London |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Dementia UK |
| Job type: | Permanent |
| Job reference: |
Summary
Hours: 37.5 per week
Annual leave: 33 days (plus eight bank holidays)
Benefits:
enhanced maternity, paternity and adoption leave, and shared parental pay
family-friendly policies
8% employer pension contribution (Aviva)
three x basic life assurance cover
free health cashback plan (Medicash): employee cover plus up to four dependent children
24/7 virtual GP access (UK registered), plus access to Best Doctors
free, confidential employee assistance programme (Medicash)
access to a wellbeing app
flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
learning and development opportunities including bespoke training and access to LinkedIn Learning)
commitment to employee health and wellbeing.
we have a Menopause Friendly accreditation and are a Disability Confident employer
Due to an internal promotion we have an exciting opportunity to join Dementia UK as a Mass Participation Assistant. In this role, you will play a vital part in supporting the delivery of the charity’s mass participation fundraising programme by coordinating day-to-day activities and ensuring an exceptional experience for our supporters. You will be the first point of contact for fundraising enquiries, provide administrative support across the team, and help maintain efficient systems and processes that underpin the success of our campaigns.
In this role, you will engage with our online communities, writing compelling social media content, and supporting stewardship activities to inspire and motivate our supporters. You will also assist with the delivery of virtual events, help improve internal processes, and work closely with colleagues to ensure the supporter experience remains at the heart of everything we do.
Other key elements of the role will be to maintain the fundraising database, MS Dynamics, to ensure all supporter information is accurate and up to date, and to support and onboard Volunteer Facebook Group Champions, ensuring they receive key documents, have clarity around campaigns they will be supporting on, and ensure they feel valued.
We are looking for you to have experience of following administrative processes and the ability to build positive relationships, networking and/or customer service.
We would love to hear from you! If you would like to find out more about the role, or have any queries, please get in touch with recruitment@dementiauk.org.
This role will be subject to a Basic DBS check.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact recruitment@dementiauk.org.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
Annual leave: 33 days (plus eight bank holidays)
Benefits:
enhanced maternity, paternity and adoption leave, and shared parental pay
family-friendly policies
8% employer pension contribution (Aviva)
three x basic life assurance cover
free health cashback plan (Medicash): employee cover plus up to four dependent children
24/7 virtual GP access (UK registered), plus access to Best Doctors
free, confidential employee assistance programme (Medicash)
access to a wellbeing app
flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
learning and development opportunities including bespoke training and access to LinkedIn Learning)
commitment to employee health and wellbeing.
we have a Menopause Friendly accreditation and are a Disability Confident employer
Due to an internal promotion we have an exciting opportunity to join Dementia UK as a Mass Participation Assistant. In this role, you will play a vital part in supporting the delivery of the charity’s mass participation fundraising programme by coordinating day-to-day activities and ensuring an exceptional experience for our supporters. You will be the first point of contact for fundraising enquiries, provide administrative support across the team, and help maintain efficient systems and processes that underpin the success of our campaigns.
In this role, you will engage with our online communities, writing compelling social media content, and supporting stewardship activities to inspire and motivate our supporters. You will also assist with the delivery of virtual events, help improve internal processes, and work closely with colleagues to ensure the supporter experience remains at the heart of everything we do.
Other key elements of the role will be to maintain the fundraising database, MS Dynamics, to ensure all supporter information is accurate and up to date, and to support and onboard Volunteer Facebook Group Champions, ensuring they receive key documents, have clarity around campaigns they will be supporting on, and ensure they feel valued.
We are looking for you to have experience of following administrative processes and the ability to build positive relationships, networking and/or customer service.
We would love to hear from you! If you would like to find out more about the role, or have any queries, please get in touch with recruitment@dementiauk.org.
This role will be subject to a Basic DBS check.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact recruitment@dementiauk.org.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.