Visitor Engagement Assistant
| Posting date: | 19 March 2026 |
|---|---|
| Salary: | £27,706 per year |
| Hours: | Part time |
| Closing date: | 09 April 2026 |
| Location: | Westminster, London, SW1A 0AA |
| Company: | House of Commons |
| Job type: | Permanent |
| Job reference: | 6666_1773952044 |
Summary
What you'll be doing
Join us at the heart of UK democracy. As a Visitor Engagement Assistant at the House of Commons, you'll play a vital role in welcoming people from across the UK and around the world, helping them discover the history, architecture and democratic work of Parliament. This is an exciting opportunity to be part of a team that brings the Palace of Westminster to life by delivering engaging tours, talks and memorable visitor experiences.
Every day is different, you may be guiding visitors through the Palace of Westminster, supporting public access to debates in the Chambers, helping deliver major parliamentary events, or answering questions from curious guests keen to learn more about how democracy works. You'll grow your confidence through ongoing training, including specialist tour development opportunities, and you'll be supported by colleagues who are passionate about making Parliament accessible and engaging for all.
This role has a range of hours available: 14, 21 and 28 hours per week.
Find out more about working at the House of Commons.
Why Join us?
In addition to your salary, we offer an attractive range of benefits including but not limited to:
- Generous annual leave starting at 30 days and increasing to 35 after one full working year.
- Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
- Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.
What we're looking for.
- Engaging communicators who enjoy presenting information with confidence and adapting it for different audiences.
- Customer-focused, with an understanding of what great service looks like and a passion for creating exceptional visitor experiences.
- Team‑oriented, ready to work collaboratively with colleagues across Parliament in a fast‑paced environment.
- Adaptable and proactive, able to manage changing priorities and contribute ideas for improving the visitor experience.
- Self‑motivated learners, eager to deepen their knowledge of Parliament, history and public engagement.
Next Steps and Additional Information
Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 2-5 in the Job Description.
More information on the application process can be found here: Application process - UK Parliament
Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
We may close the vacancy prior to the closing date stated due to a high volume of applications.
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