Operations and Technical Support Lead Officer
| Posting date: | 27 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 27 December 2025 |
| Location: | Kettering |
| Remote working: | On-site only |
| Company: | Everest Recruitment and Services ltd |
| Job type: | Contract |
| Job reference: | Senior Interims |
Summary
Job Summary
The Operations and Technical Support Lead Officer is responsible for managing daily IT operations, ensuring system reliability, and leading the technical support team. This role serves as the key escalation point for complex technical issues and drives initiatives to improve operational efficiency and user satisfaction.
Key Responsibilities:
Lead & Mentor,
Oversee daily IT operations,
Act as the primary escalation point,
Manage IT asset lifecycle,
Enforce
Essential Skills & Requirements:
1. Experience =5+ years in IT Operations/System Administration, with 2+ years in a supervisory/lead role.
2. Technical SkillsStrong expertise in Cloud platforms (e.g., AWS, Azure), Networking (TCP/IP, firewalls), and Server OS (Windows Server/Linux).
3. Soft SkillsExcellent leadership, communication, and problem-solving abilities.
4. PreferredKnowledge of ITIL/ITSM principles.
The Operations and Technical Support Lead Officer is responsible for managing daily IT operations, ensuring system reliability, and leading the technical support team. This role serves as the key escalation point for complex technical issues and drives initiatives to improve operational efficiency and user satisfaction.
Key Responsibilities:
Lead & Mentor,
Oversee daily IT operations,
Act as the primary escalation point,
Manage IT asset lifecycle,
Enforce
Essential Skills & Requirements:
1. Experience =5+ years in IT Operations/System Administration, with 2+ years in a supervisory/lead role.
2. Technical SkillsStrong expertise in Cloud platforms (e.g., AWS, Azure), Networking (TCP/IP, firewalls), and Server OS (Windows Server/Linux).
3. Soft SkillsExcellent leadership, communication, and problem-solving abilities.
4. PreferredKnowledge of ITIL/ITSM principles.
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.