Customer Service Coordinator
| Posting date: | 27 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,158.70 |
| Hours: | Full time |
| Closing date: | 27 December 2025 |
| Location: | Nantwich, CW5 6AQ |
| Company: | NWF Group |
| Job type: | Permanent |
| Job reference: | 21 |
Summary
Job Advert
Customer Service Co-Ordinators are the first point of contact for our Agriculture customers – handling queries, placing orders and
working closely with the sales representatives to support in account managing their customer base. If you are a team player, with
a friendly and positive approach who understands the need, and has the capability to deliver outstanding customer service, we want
to hear from you!
Why NWF Agriculture?
* £26,158.70 per annum
* Monday to Friday – 8am to 5pm with a shorter day of 8am to 2pm one day per week
* Paid overtime for Saturday shifts 8am to 12pm
* Hybrid – 3 days a week in the office
* 33 days holiday including bank holidays with the option to buy more
* Extensive progression opportunities across the wider group that has 2 other businesses
* Extensive training opportunities with funded accredited courses
* Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
* Medicash
* Long service awards
* The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free
on-site parking
Day to Day
* Provide efficient and effective telephone communications in a professional and positive manor, ensuring customer queries are
resolved in a timely manner, exceeding customer expectations whilst building a rapport
* Account management of the customers of assigned sales reps, including pricing and placing orders, creating and updating
complaint cases, processing credits as required, keeping delivery notes and contact information up to date
* Assist the transport department by communicating any changes to orders to the sales rep and/or customer
* Work alongside transport and operations to ensure that production needs are spread evenly, whilst maintaining communication
with the sales teams and customers to manage expectations
* Liaise with management and sales reps to implement any pricing changes, whilst working towards weekly and monthly deadlines to
administrate the pricing of all orders
* Attend shows, company events etc. when deemed beneficial or necessary
What will you bring?
* Previous experience in a telephony-based customer service role would be advantageous
* Excellent communication skills both written and verbal with an upbeat positive approach to customers is essential
* Strong analytical, administrative and computer skills
* Team player who can build rapport both with external customers, but also with internal departments that you will work closely
with
Who are NWF Agriculture?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across
the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit
when you join us!
What makes NWF Agriculture different? We go beyond feeds – offering a wide range of technical services, including our unique
laboratory service, enabling us to develop the correct nutrition for individual flocks and herds. We manufacture the highest
quality dairy, beef and sheep feeds to over 4,750 farmers feeding one in six dairy cows across the nation! NWF Agriculture has
grown organically to be the second biggest ruminant feed manufacturer in the UK and we want you to be part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex,
disability, religion/belief, sexual orientation or age.
Customer Service Co-Ordinators are the first point of contact for our Agriculture customers – handling queries, placing orders and
working closely with the sales representatives to support in account managing their customer base. If you are a team player, with
a friendly and positive approach who understands the need, and has the capability to deliver outstanding customer service, we want
to hear from you!
Why NWF Agriculture?
* £26,158.70 per annum
* Monday to Friday – 8am to 5pm with a shorter day of 8am to 2pm one day per week
* Paid overtime for Saturday shifts 8am to 12pm
* Hybrid – 3 days a week in the office
* 33 days holiday including bank holidays with the option to buy more
* Extensive progression opportunities across the wider group that has 2 other businesses
* Extensive training opportunities with funded accredited courses
* Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
* Medicash
* Long service awards
* The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free
on-site parking
Day to Day
* Provide efficient and effective telephone communications in a professional and positive manor, ensuring customer queries are
resolved in a timely manner, exceeding customer expectations whilst building a rapport
* Account management of the customers of assigned sales reps, including pricing and placing orders, creating and updating
complaint cases, processing credits as required, keeping delivery notes and contact information up to date
* Assist the transport department by communicating any changes to orders to the sales rep and/or customer
* Work alongside transport and operations to ensure that production needs are spread evenly, whilst maintaining communication
with the sales teams and customers to manage expectations
* Liaise with management and sales reps to implement any pricing changes, whilst working towards weekly and monthly deadlines to
administrate the pricing of all orders
* Attend shows, company events etc. when deemed beneficial or necessary
What will you bring?
* Previous experience in a telephony-based customer service role would be advantageous
* Excellent communication skills both written and verbal with an upbeat positive approach to customers is essential
* Strong analytical, administrative and computer skills
* Team player who can build rapport both with external customers, but also with internal departments that you will work closely
with
Who are NWF Agriculture?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across
the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit
when you join us!
What makes NWF Agriculture different? We go beyond feeds – offering a wide range of technical services, including our unique
laboratory service, enabling us to develop the correct nutrition for individual flocks and herds. We manufacture the highest
quality dairy, beef and sheep feeds to over 4,750 farmers feeding one in six dairy cows across the nation! NWF Agriculture has
grown organically to be the second biggest ruminant feed manufacturer in the UK and we want you to be part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex,
disability, religion/belief, sexual orientation or age.