Customer Service Advisor
| Posting date: | 27 November 2025 |
|---|---|
| Salary: | £26,000.0 per year |
| Additional salary information: | £26000 |
| Hours: | Full time |
| Closing date: | 27 December 2025 |
| Location: | Stoke-on-Trent, Staffordshire, ST1 3au |
| Remote working: | On-site only |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4750518_1764233770 |
Summary
NEW Customer Service Role in Stoke-on-TrentCustomer Service AdvisorStoke AreaPermanent£26,000Full timeWorking hours: Mon-Fri 7:30am - 4:30pm (30-minute break)
Main Responsibilities
- Answer incoming phone calls and emails from customers
- Make outgoing phone calls to customers with updates on their orders. Investigate and resolve a range of complaints
- Log complaints on the system and mark to the relevant department.
- Support customers arriving on site
- Organising the service schedules and arranging customer visits
- Booking courier services
- Learn the technical knowledge of products
Background required
- Customer Service
- Administration
- Knowledge of Manufacturing Sector
Please send your CV to me directly to be considered for this role.
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