HSG Ceredigion Project Administration & Receptionist
| Posting date: | 27 November 2025 |
|---|---|
| Salary: | £22,932 per year, pro rata |
| Additional salary information: | Pro rata |
| Hours: | Part time |
| Closing date: | 27 December 2025 |
| Location: | SY23 2LN |
| Remote working: | On-site only |
| Company: | Age Cymru Dyfed |
| Job type: | Contract |
| Job reference: |
Summary
The HSG is an early intervention programme to support activity, which prevents people from becoming homeless, stabilises their housing situation, or helps potentially homeless people to find and keep accommodation. It supports vulnerable people to address the, sometimes multiple, problems they face, such as debt, benefits, tenancy/housing management and health issues. Support is person centred, aimed at supporting people to secure and maintain sustainable housing by addressing the issues they face, helping to improve their health and well-being.
The key part of the role is to provide support to Age Cymru Dyfed’s Housing Support Officers in Ceredigion.
Key responsibilities of the role:
• To provide administrative support to the HSG Dementia and Older People’s teams as required.
• Telephone/reception duties including client referrals and communication of this to the appropriate team member.
• Photocopying, scanning and disposal of confidential documents.
• Maintaining Excel spreadsheets and other databases
• Recording client feedback
• Completing paper and online forms and documents (training will be provided)
• Assisting other members of staff with administrative/clerical duties as required
• Printing and posting of appropriate documentation as required.
• Occasional visits to clients across Ceredigion (own car essential) to collect documents and/or assist them to make phones calls/applications
• To undertake any further reasonable duties as requested by the Information and Advice team.
• To adhere to ACD policies and procedures, as well as the staff handbook.
• To participate in any training deemed necessary for the role.
Skills, Qualities and Experience
Skills, Qualities, and Experience
Essential (E) or Desirable (D)
Educated to a good standard (However, experience instead of qualifications will also be taken into consideration) Essential
Proficient in Microsoft office and other software/social media applications, in particular Excel Essential
Experience of working in an office environment Essential
Experience of record keeping using a customer relationship management database Essential
Understanding of issues facing older people including those relating to housing Desirable
Good written and verbal communication skills Essential
Organised and methodical Essential
A flexible, can-do attitude Essential
A self-starting team player who takes pride in completing tasks to a high standard Essential
Welsh speaker Desirable
Able to maintain a good working relationship Essential
Own transport (travel may be required across Ceredigion) Essential
Age Cymru Dyfed - Additional Benefits
31 days annual leave inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment.
Employer contribution to Government Nest Pension Scheme
Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits including:
Free 24-hour confidential helpline to assist with Health and Wellbeing including support with:
Stress and Anxiety
Counselling
Family Issues
Bereavement
Financial Wellbeing
Childcare Support
Relationship Advice
Legal Information
Medical Information
Tenancy and Housing Concerns
Alcohol and Drug Issues
Consumer Issues
24-hour access to Virtual GP Service for employees and their family
Access to a range of discounts via the “Blue Light Card “Scheme
Eyecare Voucher Scheme
The key part of the role is to provide support to Age Cymru Dyfed’s Housing Support Officers in Ceredigion.
Key responsibilities of the role:
• To provide administrative support to the HSG Dementia and Older People’s teams as required.
• Telephone/reception duties including client referrals and communication of this to the appropriate team member.
• Photocopying, scanning and disposal of confidential documents.
• Maintaining Excel spreadsheets and other databases
• Recording client feedback
• Completing paper and online forms and documents (training will be provided)
• Assisting other members of staff with administrative/clerical duties as required
• Printing and posting of appropriate documentation as required.
• Occasional visits to clients across Ceredigion (own car essential) to collect documents and/or assist them to make phones calls/applications
• To undertake any further reasonable duties as requested by the Information and Advice team.
• To adhere to ACD policies and procedures, as well as the staff handbook.
• To participate in any training deemed necessary for the role.
Skills, Qualities and Experience
Skills, Qualities, and Experience
Essential (E) or Desirable (D)
Educated to a good standard (However, experience instead of qualifications will also be taken into consideration) Essential
Proficient in Microsoft office and other software/social media applications, in particular Excel Essential
Experience of working in an office environment Essential
Experience of record keeping using a customer relationship management database Essential
Understanding of issues facing older people including those relating to housing Desirable
Good written and verbal communication skills Essential
Organised and methodical Essential
A flexible, can-do attitude Essential
A self-starting team player who takes pride in completing tasks to a high standard Essential
Welsh speaker Desirable
Able to maintain a good working relationship Essential
Own transport (travel may be required across Ceredigion) Essential
Age Cymru Dyfed - Additional Benefits
31 days annual leave inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment.
Employer contribution to Government Nest Pension Scheme
Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits including:
Free 24-hour confidential helpline to assist with Health and Wellbeing including support with:
Stress and Anxiety
Counselling
Family Issues
Bereavement
Financial Wellbeing
Childcare Support
Relationship Advice
Legal Information
Medical Information
Tenancy and Housing Concerns
Alcohol and Drug Issues
Consumer Issues
24-hour access to Virtual GP Service for employees and their family
Access to a range of discounts via the “Blue Light Card “Scheme
Eyecare Voucher Scheme
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.