Customer Support Administrator – Income Team
| Posting date: | 26 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 December 2025 |
| Location: | Birmingham, Midlands, B3 3PL |
| Remote working: | On-site only |
| Company: | QA Ltd |
| Job type: | Permanent |
| Job reference: | 58576218 |
Summary
About The Role
Customer Support Administrator – Income Team
Location: Birmingham, QA Higher Education
Hours: Monday to Friday, 8:30am–5pm or 9am–5:30pm
Ready to make a real difference for students?
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Join our growing Student Income Team and play a key role in supporting students with their tuition fee payments and financial queries.
Whether you’re an experienced call centre professional, a customer service superstar, or a recent graduate looking for your first corporate role, this is your chance to build a rewarding career in higher education.
What you’ll do:
- Be the first point of contact for students via phone, email, and in-person drop-ins.
- Assist with tuition fee payments, grants, and instalment plans, ensuring timely collections.
- Handle change of circumstances requests and support credit control processes.
- Maintain accurate sales ledger records and build strong relationships with students to guide them through payment options.
What we’re looking for:
- Customer-focused mindset with excellent communication skills.
- Strong IT proficiency, plus solid literacy and numeracy skills.
- Ability to stay calm under pressure and meet deadlines.
- Detail-oriented and methodical approach to tasks.
Why QAHE?
At QA Higher Education, your growth matters. As a leading training and education provider, we’ll work with you to create a personalised development pathway to help you achieve your career goals.
About QA Higher Education:
We partner with universities to deliver courses from foundation programmes to postgraduate degrees in subjects like Business, Computing, Cyber Security, Digital Marketing, Events Management, and more – all in vibrant city-centre locations.
Apply now!
Click the Apply button and start your journey with us today.
Equal Opportunities:
We celebrate diversity and believe everyone should find their place in the world. At QAHE, that place can be yours.
The successful candidate will be required to undertake a Basic DBS check.
#CustomerService #Administrator #Birmingham #StudentFees #LifeAtQA #HigherEducation
Customer Support Administrator – Income Team
Location: Birmingham, QA Higher Education
Hours: Monday to Friday, 8:30am–5pm or 9am–5:30pm
Ready to make a real difference for students?
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Join our growing Student Income Team and play a key role in supporting students with their tuition fee payments and financial queries.
Whether you’re an experienced call centre professional, a customer service superstar, or a recent graduate looking for your first corporate role, this is your chance to build a rewarding career in higher education.
What you’ll do:
- Be the first point of contact for students via phone, email, and in-person drop-ins.
- Assist with tuition fee payments, grants, and instalment plans, ensuring timely collections.
- Handle change of circumstances requests and support credit control processes.
- Maintain accurate sales ledger records and build strong relationships with students to guide them through payment options.
What we’re looking for:
- Customer-focused mindset with excellent communication skills.
- Strong IT proficiency, plus solid literacy and numeracy skills.
- Ability to stay calm under pressure and meet deadlines.
- Detail-oriented and methodical approach to tasks.
Why QAHE?
At QA Higher Education, your growth matters. As a leading training and education provider, we’ll work with you to create a personalised development pathway to help you achieve your career goals.
About QA Higher Education:
We partner with universities to deliver courses from foundation programmes to postgraduate degrees in subjects like Business, Computing, Cyber Security, Digital Marketing, Events Management, and more – all in vibrant city-centre locations.
Apply now!
Click the Apply button and start your journey with us today.
Equal Opportunities:
We celebrate diversity and believe everyone should find their place in the world. At QAHE, that place can be yours.
The successful candidate will be required to undertake a Basic DBS check.
#CustomerService #Administrator #Birmingham #StudentFees #LifeAtQA #HigherEducation