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Customer Information Assistant
| Posting date: | 26 November 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 10 December 2025 |
| Location: | Conwy, Conwy County |
| Remote working: | On-site only |
| Company: | Conwy County Borough Council |
| Job type: | Permanent |
| Job reference: | REQ006915 |
Summary
Are you passionate about delivering excellent customer service? Do you have strong communication skills and a friendly, professional approach? If so, we’d love you to join our busy team at Conwy County Borough Council.
As a Customer Information Assistant, you’ll be the first point of contact for residents and visitors accessing council services by telephone and in person. Working in our modern offices at Coed Pella, you’ll handle a high volume of enquiries, providing accurate information and resolving queries at the first point of contact wherever possible.
What you’ll do:
• Welcome visitors and manage reception duties.
• Handle enquiries efficiently and sensitively, both in person and over the phone.
• Provide guidance on council services and support customers using online services.
• Maintain accurate records and ensure confidentiality at all times.
• Promote a positive image of the Council and deliver outstanding customer care.
What we’re looking for:
• A good standard of education (NVQ Level 2 or equivalent).
• Excellent ICT skills and confidence using Microsoft Office.
• Strong listening and communication skills, with the ability to empathise and resolve issues.
• Welsh language skills (Level 3 speaking) are essential for this role.
Why join us?
You’ll be part of a supportive team committed to providing high-quality services to our community. We offer training and development opportunities, a positive working environment, and the chance to make a real difference every day.
Ready to apply?
Visit www.conwy.gov.uk/jobs to submit your application and find out more.
Ydych chi’n angerddol am ddarparu gwasanaeth cwsmeriaid ardderchog? Oes gennych chi sgiliau cyfathrebu cryf a dull cyfeillgar a phroffesiynol? Os felly, hoffem i chi ymuno â’n tîm prysur yng Nghyngor Bwrdeistref Sirol Conwy.
Fel Cynorthwyydd Gwybodaeth Cwsmer, chi fydd y pwynt cyswllt cyntaf ar gyfer preswylwyr ac ymwelwyr sy’n cael mynediad at wasanaethau’r Cyngor dros y ffôn ac wyneb yn wyneb. Gan weithio yn ein swyddfeydd modern yng Nghoed Pella, byddwch yn delio â nifer uchel o ymholiadau, yn darparu gwybodaeth gywir ac yn datrys ymholiadau ar y pwynt cyswllt cyntaf lle bynnag bosibl.
Yr hyn y byddwch chi’n ei wneud:
• Croesawu ymwelwyr a rheoli dyletswyddau’r dderbynfa.
• Delio ag ymholiadau yn effeithlon ac mewn modd sensitif, wyneb yn wyneb a dros y ffôn.
• Darparu canllawiau ar wasanaethau’r Cyngor a chefnogi cwsmeriaid i ddefnyddio’r gwasanaethau ar-lein.
• Cynnal cofnodion cywir a sicrhau cyfrinachedd bob amser.
• Hyrwyddo delwedd gadarnhaol o’r Cyngor a darparu gofal rhagorol i gwsmeriaid.
Beth rydym ni’n chwilio amdano:
• Safon dda o addysg (NVQ Lefel 2 neu gyfwerth).
• Sgiliau TGCh rhagorol ac yn hyderus yn defnyddio Microsoft Office.
• Sgiliau gwrando a chyfathrebu cryf, gyda’r gallu i gydymdeimlo a datrys problemau.
• Mae sgiliau yn y Gymraeg (Sgiliau Siarad Lefel 3) yn hanfodol ar gyfer y rôl hon.
Pam ymuno â ni?
Byddwch yn rhan o dîm cefnogol sydd wedi ymrwymo i ddarparu gwasanaethau o safon uchel i’n cymuned. Rydym yn cynnig cyfleoedd hyfforddi a datblygu, amgylchedd weithio gadarnhaol, a’r cyfle i wneud gwahaniaeth gwirioneddol bob diwrnod.
Barod i ymgeisio?
Ewch i www.conwy.gov.uk/swyddi i gyflwyno eich cais a darganfod mwy.
As a Customer Information Assistant, you’ll be the first point of contact for residents and visitors accessing council services by telephone and in person. Working in our modern offices at Coed Pella, you’ll handle a high volume of enquiries, providing accurate information and resolving queries at the first point of contact wherever possible.
What you’ll do:
• Welcome visitors and manage reception duties.
• Handle enquiries efficiently and sensitively, both in person and over the phone.
• Provide guidance on council services and support customers using online services.
• Maintain accurate records and ensure confidentiality at all times.
• Promote a positive image of the Council and deliver outstanding customer care.
What we’re looking for:
• A good standard of education (NVQ Level 2 or equivalent).
• Excellent ICT skills and confidence using Microsoft Office.
• Strong listening and communication skills, with the ability to empathise and resolve issues.
• Welsh language skills (Level 3 speaking) are essential for this role.
Why join us?
You’ll be part of a supportive team committed to providing high-quality services to our community. We offer training and development opportunities, a positive working environment, and the chance to make a real difference every day.
Ready to apply?
Visit www.conwy.gov.uk/jobs to submit your application and find out more.
Ydych chi’n angerddol am ddarparu gwasanaeth cwsmeriaid ardderchog? Oes gennych chi sgiliau cyfathrebu cryf a dull cyfeillgar a phroffesiynol? Os felly, hoffem i chi ymuno â’n tîm prysur yng Nghyngor Bwrdeistref Sirol Conwy.
Fel Cynorthwyydd Gwybodaeth Cwsmer, chi fydd y pwynt cyswllt cyntaf ar gyfer preswylwyr ac ymwelwyr sy’n cael mynediad at wasanaethau’r Cyngor dros y ffôn ac wyneb yn wyneb. Gan weithio yn ein swyddfeydd modern yng Nghoed Pella, byddwch yn delio â nifer uchel o ymholiadau, yn darparu gwybodaeth gywir ac yn datrys ymholiadau ar y pwynt cyswllt cyntaf lle bynnag bosibl.
Yr hyn y byddwch chi’n ei wneud:
• Croesawu ymwelwyr a rheoli dyletswyddau’r dderbynfa.
• Delio ag ymholiadau yn effeithlon ac mewn modd sensitif, wyneb yn wyneb a dros y ffôn.
• Darparu canllawiau ar wasanaethau’r Cyngor a chefnogi cwsmeriaid i ddefnyddio’r gwasanaethau ar-lein.
• Cynnal cofnodion cywir a sicrhau cyfrinachedd bob amser.
• Hyrwyddo delwedd gadarnhaol o’r Cyngor a darparu gofal rhagorol i gwsmeriaid.
Beth rydym ni’n chwilio amdano:
• Safon dda o addysg (NVQ Lefel 2 neu gyfwerth).
• Sgiliau TGCh rhagorol ac yn hyderus yn defnyddio Microsoft Office.
• Sgiliau gwrando a chyfathrebu cryf, gyda’r gallu i gydymdeimlo a datrys problemau.
• Mae sgiliau yn y Gymraeg (Sgiliau Siarad Lefel 3) yn hanfodol ar gyfer y rôl hon.
Pam ymuno â ni?
Byddwch yn rhan o dîm cefnogol sydd wedi ymrwymo i ddarparu gwasanaethau o safon uchel i’n cymuned. Rydym yn cynnig cyfleoedd hyfforddi a datblygu, amgylchedd weithio gadarnhaol, a’r cyfle i wneud gwahaniaeth gwirioneddol bob diwrnod.
Barod i ymgeisio?
Ewch i www.conwy.gov.uk/swyddi i gyflwyno eich cais a darganfod mwy.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.