Safeguarding & PPU Administrator
| Posting date: | 25 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25466-25466 per annum |
| Hours: | Full time |
| Closing date: | 08 December 2025 |
| Location: | Leicestershire, LE18 4TN |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 305831-43803873 |
Summary
Location: Leicestershire, LE18 4TN
Contract type: Permanent, Full time
Working Hours: 40 hours per week, office hours (flexible)
Salary: £ 25,466.64 per annum + Excellent Benefits (salary increase in discussion)
The purpose of this role is to support public protection processes by handling sensitive information, coordinating with internal and external agencies, and ensuring all safeguarding responsibilities are delivered effectively to protect children, vulnerable individuals, and the wider public.
What We Are Looking For
- Someone who can demonstrate the highest levels of trust, professionalism, and discretion when managing sensitive information.
- A team player with strong interpersonal skills and the flexibility to work effectively with visitors, staff, and prisoners.
- Strong communication, organisational, and analytical abilities, with the capability to monitor and audit processes.
- An understanding of working in a secure environment (or willingness to learn).
What the Role Involves
Full training will be provided, and responsibilities include:
- Reporting directly to the Public Protection Manager and completing assigned duties.
- Processing child contact applications from prisoners in line with the Public Protection Manual, liaising closely with external agencies.
- Gathering and collating information from prisoner files on arrival, preparing this for internal and external sharing.
- Monitoring telephone calls and incoming/outgoing mail, identifying and reporting intelligence where necessary.
- Ensuring all monitoring complies with relevant legislation and that required authority is in place before acting.
- Correctly logging all monitoring activity and securely storing collected data.
- Completing relevant checks for prisoners with restrictions before adding approved contacts.
- Working with the Police Information Officer to support evidence gathering.
- Gathering intelligence from incident reports (IRs) and assisting the Security Manager.
Desirable (Not Essential)
- Experience working in a secure environment or with a similar client group.
- Experience in process management.
- Strong report-writing skills and confidence handling data and statistics.
- Knowledge of the Serco Custodial Security Strategy (SCSS), relevant PSO/PSIs, or Local Operating Procedures.
What we offer:
- Salary Band 6
- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- A company passionate about diversity and inclusion
Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.
Location: Leicestershire, LE18 4TN
Contract type: Permanent, Full time
Working Hours: 40 hours per week, office hours (flexible)
Salary: £ 25,466.64 per annum + Excellent Benefits (salary increase in discussion)
The purpose of this role is to support public protection processes by handling sensitive information, coordinating with internal and external agencies, and ensuring all safeguarding responsibilities are delivered effectively to protect children, vulnerable individuals, and the wider public.
What We Are Looking For
- Someone who can demonstrate the highest levels of trust, professionalism, and discretion when managing sensitive information.
- A team player with strong interpersonal skills and the flexibility to work effectively with visitors, staff, and prisoners.
- Strong communication, organisational, and analytical abilities, with the capability to monitor and audit processes.
- An understanding of working in a secure environment (or willingness to learn).
What the Role Involves
Full training will be provided, and responsibilities include:
- Reporting directly to the Public Protection Manager and completing assigned duties.
- Processing child contact applications from prisoners in line with the Public Protection Manual, liaising closely with external agencies.
- Gathering and collating information from prisoner files on arrival, preparing this for internal and external sharing.
- Monitoring telephone calls and incoming/outgoing mail, identifying and reporting intelligence where necessary.
- Ensuring all monitoring complies with relevant legislation and that required authority is in place before acting.
- Correctly logging all monitoring activity and securely storing collected data.
- Completing relevant checks for prisoners with restrictions before adding approved contacts.
- Working with the Police Information Officer to support evidence gathering.
- Gathering intelligence from incident reports (IRs) and assisting the Security Manager.
Desirable (Not Essential)
- Experience working in a secure environment or with a similar client group.
- Experience in process management.
- Strong report-writing skills and confidence handling data and statistics.
- Knowledge of the Serco Custodial Security Strategy (SCSS), relevant PSO/PSIs, or Local Operating Procedures.
What we offer:
- Salary Band 6
- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- A company passionate about diversity and inclusion
Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.
Location: Leicestershire, LE18 4TN
Contract type: Permanent, Full time
Working Hours: 40 hours per week, office hours (flexible)
Salary: £ 25,466.64 per annum + Excellent Benefits (salary increase in discussion)
The purpose of this role is to support public protection processes by handling sensitive information, coordinating with internal and external agencies, and ensuring all safeguarding responsibilities are delivered effectively to protect children, vulnerable individuals, and the wider public.
What We Are Looking For
- Someone who can demonstrate the highest levels of trust, professionalism, and discretion when managing sensitive information.
- A team player with strong interpersonal skills and the flexibility to work effectively with visitors, staff, and prisoners.
- Strong communication, organisational, and analytical abilities, with the capability to monitor and audit processes.
- An understanding of working in a secure environment (or willingness to learn).
What the Role Involves
Full training will be provided, and responsibilities include:
- Reporting directly to the Public Protection Manager and completing assigned duties.
- Processing child contact applications from prisoners in line with the Public Protection Manual, liaising closely with external agencies.
- Gathering and collating information from prisoner files on arrival, preparing this for internal and external sharing.
- Monitoring telephone calls and incoming/outgoing mail, identifying and reporting intelligence where necessary.
- Ensuring all monitoring complies with relevant legislation and that required authority is in place before acting.
- Correctly logging all monitoring activity and securely storing collected data.
- Completing relevant checks for prisoners with restrictions before adding approved contacts.
- Working with the Police Information Officer to support evidence gathering.
- Gathering intelligence from incident reports (IRs) and assisting the Security Manager.
Desirable (Not Essential)
- Experience working in a secure environment or with a similar client group.
- Experience in process management.
- Strong report-writing skills and confidence handling data and statistics.
- Knowledge of the Serco Custodial Security Strategy (SCSS), relevant PSO/PSIs, or Local Operating Procedures.
What we offer:
- Salary Band 6
- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- A company passionate about diversity and inclusion
Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.
Location: Leicestershire, LE18 4TN
Contract type: Permanent, Full time
Working Hours: 40 hours per week, office hours (flexible)
Salary: £ 25,466.64 per annum + Excellent Benefits (salary increase in discussion)
The purpose of this role is to support public protection processes by handling sensitive information, coordinating with internal and external agencies, and ensuring all safeguarding responsibilities are delivered effectively to protect children, vulnerable individuals, and the wider public.
What We Are Looking For
- Someone who can demonstrate the highest levels of trust, professionalism, and discretion when managing sensitive information.
- A team player with strong interpersonal skills and the flexibility to work effectively with visitors, staff, and prisoners.
- Strong communication, organisational, and analytical abilities, with the capability to monitor and audit processes.
- An understanding of working in a secure environment (or willingness to learn).
What the Role Involves
Full training will be provided, and responsibilities include:
- Reporting directly to the Public Protection Manager and completing assigned duties.
- Processing child contact applications from prisoners in line with the Public Protection Manual, liaising closely with external agencies.
- Gathering and collating information from prisoner files on arrival, preparing this for internal and external sharing.
- Monitoring telephone calls and incoming/outgoing mail, identifying and reporting intelligence where necessary.
- Ensuring all monitoring complies with relevant legislation and that required authority is in place before acting.
- Correctly logging all monitoring activity and securely storing collected data.
- Completing relevant checks for prisoners with restrictions before adding approved contacts.
- Working with the Police Information Officer to support evidence gathering.
- Gathering intelligence from incident reports (IRs) and assisting the Security Manager.
Desirable (Not Essential)
- Experience working in a secure environment or with a similar client group.
- Experience in process management.
- Strong report-writing skills and confidence handling data and statistics.
- Knowledge of the Serco Custodial Security Strategy (SCSS), relevant PSO/PSIs, or Local Operating Procedures.
What we offer:
- Salary Band 6
- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- A company passionate about diversity and inclusion
Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.
Contract type: Permanent, Full time
Working Hours: 40 hours per week, office hours (flexible)
Salary: £ 25,466.64 per annum + Excellent Benefits (salary increase in discussion)
The purpose of this role is to support public protection processes by handling sensitive information, coordinating with internal and external agencies, and ensuring all safeguarding responsibilities are delivered effectively to protect children, vulnerable individuals, and the wider public.
What We Are Looking For
- Someone who can demonstrate the highest levels of trust, professionalism, and discretion when managing sensitive information.
- A team player with strong interpersonal skills and the flexibility to work effectively with visitors, staff, and prisoners.
- Strong communication, organisational, and analytical abilities, with the capability to monitor and audit processes.
- An understanding of working in a secure environment (or willingness to learn).
What the Role Involves
Full training will be provided, and responsibilities include:
- Reporting directly to the Public Protection Manager and completing assigned duties.
- Processing child contact applications from prisoners in line with the Public Protection Manual, liaising closely with external agencies.
- Gathering and collating information from prisoner files on arrival, preparing this for internal and external sharing.
- Monitoring telephone calls and incoming/outgoing mail, identifying and reporting intelligence where necessary.
- Ensuring all monitoring complies with relevant legislation and that required authority is in place before acting.
- Correctly logging all monitoring activity and securely storing collected data.
- Completing relevant checks for prisoners with restrictions before adding approved contacts.
- Working with the Police Information Officer to support evidence gathering.
- Gathering intelligence from incident reports (IRs) and assisting the Security Manager.
Desirable (Not Essential)
- Experience working in a secure environment or with a similar client group.
- Experience in process management.
- Strong report-writing skills and confidence handling data and statistics.
- Knowledge of the Serco Custodial Security Strategy (SCSS), relevant PSO/PSIs, or Local Operating Procedures.
What we offer:
- Salary Band 6
- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- A company passionate about diversity and inclusion
Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.
Location: Leicestershire, LE18 4TN
Contract type: Permanent, Full time
Working Hours: 40 hours per week, office hours (flexible)
Salary: £ 25,466.64 per annum + Excellent Benefits (salary increase in discussion)
The purpose of this role is to support public protection processes by handling sensitive information, coordinating with internal and external agencies, and ensuring all safeguarding responsibilities are delivered effectively to protect children, vulnerable individuals, and the wider public.
What We Are Looking For
- Someone who can demonstrate the highest levels of trust, professionalism, and discretion when managing sensitive information.
- A team player with strong interpersonal skills and the flexibility to work effectively with visitors, staff, and prisoners.
- Strong communication, organisational, and analytical abilities, with the capability to monitor and audit processes.
- An understanding of working in a secure environment (or willingness to learn).
What the Role Involves
Full training will be provided, and responsibilities include:
- Reporting directly to the Public Protection Manager and completing assigned duties.
- Processing child contact applications from prisoners in line with the Public Protection Manual, liaising closely with external agencies.
- Gathering and collating information from prisoner files on arrival, preparing this for internal and external sharing.
- Monitoring telephone calls and incoming/outgoing mail, identifying and reporting intelligence where necessary.
- Ensuring all monitoring complies with relevant legislation and that required authority is in place before acting.
- Correctly logging all monitoring activity and securely storing collected data.
- Completing relevant checks for prisoners with restrictions before adding approved contacts.
- Working with the Police Information Officer to support evidence gathering.
- Gathering intelligence from incident reports (IRs) and assisting the Security Manager.
Desirable (Not Essential)
- Experience working in a secure environment or with a similar client group.
- Experience in process management.
- Strong report-writing skills and confidence handling data and statistics.
- Knowledge of the Serco Custodial Security Strategy (SCSS), relevant PSO/PSIs, or Local Operating Procedures.
What we offer:
- Salary Band 6
- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- A company passionate about diversity and inclusion
Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.
Location: Leicestershire, LE18 4TN
Contract type: Permanent, Full time
Working Hours: 40 hours per week, office hours (flexible)
Salary: £ 25,466.64 per annum + Excellent Benefits (salary increase in discussion)
The purpose of this role is to support public protection processes by handling sensitive information, coordinating with internal and external agencies, and ensuring all safeguarding responsibilities are delivered effectively to protect children, vulnerable individuals, and the wider public.
What We Are Looking For
- Someone who can demonstrate the highest levels of trust, professionalism, and discretion when managing sensitive information.
- A team player with strong interpersonal skills and the flexibility to work effectively with visitors, staff, and prisoners.
- Strong communication, organisational, and analytical abilities, with the capability to monitor and audit processes.
- An understanding of working in a secure environment (or willingness to learn).
What the Role Involves
Full training will be provided, and responsibilities include:
- Reporting directly to the Public Protection Manager and completing assigned duties.
- Processing child contact applications from prisoners in line with the Public Protection Manual, liaising closely with external agencies.
- Gathering and collating information from prisoner files on arrival, preparing this for internal and external sharing.
- Monitoring telephone calls and incoming/outgoing mail, identifying and reporting intelligence where necessary.
- Ensuring all monitoring complies with relevant legislation and that required authority is in place before acting.
- Correctly logging all monitoring activity and securely storing collected data.
- Completing relevant checks for prisoners with restrictions before adding approved contacts.
- Working with the Police Information Officer to support evidence gathering.
- Gathering intelligence from incident reports (IRs) and assisting the Security Manager.
Desirable (Not Essential)
- Experience working in a secure environment or with a similar client group.
- Experience in process management.
- Strong report-writing skills and confidence handling data and statistics.
- Knowledge of the Serco Custodial Security Strategy (SCSS), relevant PSO/PSIs, or Local Operating Procedures.
What we offer:
- Salary Band 6
- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- A company passionate about diversity and inclusion
Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.
Location: Leicestershire, LE18 4TN
Contract type: Permanent, Full time
Working Hours: 40 hours per week, office hours (flexible)
Salary: £ 25,466.64 per annum + Excellent Benefits (salary increase in discussion)
The purpose of this role is to support public protection processes by handling sensitive information, coordinating with internal and external agencies, and ensuring all safeguarding responsibilities are delivered effectively to protect children, vulnerable individuals, and the wider public.
What We Are Looking For
- Someone who can demonstrate the highest levels of trust, professionalism, and discretion when managing sensitive information.
- A team player with strong interpersonal skills and the flexibility to work effectively with visitors, staff, and prisoners.
- Strong communication, organisational, and analytical abilities, with the capability to monitor and audit processes.
- An understanding of working in a secure environment (or willingness to learn).
What the Role Involves
Full training will be provided, and responsibilities include:
- Reporting directly to the Public Protection Manager and completing assigned duties.
- Processing child contact applications from prisoners in line with the Public Protection Manual, liaising closely with external agencies.
- Gathering and collating information from prisoner files on arrival, preparing this for internal and external sharing.
- Monitoring telephone calls and incoming/outgoing mail, identifying and reporting intelligence where necessary.
- Ensuring all monitoring complies with relevant legislation and that required authority is in place before acting.
- Correctly logging all monitoring activity and securely storing collected data.
- Completing relevant checks for prisoners with restrictions before adding approved contacts.
- Working with the Police Information Officer to support evidence gathering.
- Gathering intelligence from incident reports (IRs) and assisting the Security Manager.
Desirable (Not Essential)
- Experience working in a secure environment or with a similar client group.
- Experience in process management.
- Strong report-writing skills and confidence handling data and statistics.
- Knowledge of the Serco Custodial Security Strategy (SCSS), relevant PSO/PSIs, or Local Operating Procedures.
What we offer:
- Salary Band 6
- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- A company passionate about diversity and inclusion
Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.