Customer Services Manager
| Posting date: | 24 November 2025 |
|---|---|
| Salary: | £45,894 to £54,952 per year |
| Hours: | Full time |
| Closing date: | 15 December 2025 |
| Location: | TD1 3TE |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Scottish Government |
| Job type: | Permanent |
| Job reference: | 2855 |
Summary
Are you a strong, focused individual who is interested in playing a crucial role in Customer Service within SPPA?
The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland. The Agency administers these public service pension schemes on behalf of Scottish Ministers to over 640,000 members with annual payments of over £3.7 billion, together with the related agency administration expenditure of c. £31 million.'
As a Customer Services Manager, you will be responsible for your own business area, supporting your Chief Operating Officer to deliver against set demands of our fast past Operational Delivery environment. You will be expected to actively collaborate through co-operation and communication with the wider Agency Management team. You will be expected to lead by example in the development of colleague behaviours that result in organisational and culture change whilst acting as a positive role model for your team, your role, leadership and management responsibilities.
The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland. The Agency administers these public service pension schemes on behalf of Scottish Ministers to over 640,000 members with annual payments of over £3.7 billion, together with the related agency administration expenditure of c. £31 million.'
As a Customer Services Manager, you will be responsible for your own business area, supporting your Chief Operating Officer to deliver against set demands of our fast past Operational Delivery environment. You will be expected to actively collaborate through co-operation and communication with the wider Agency Management team. You will be expected to lead by example in the development of colleague behaviours that result in organisational and culture change whilst acting as a positive role model for your team, your role, leadership and management responsibilities.