Service Manager | University College London Hospitals NHS Foundation Trust

Posting date:	21 November 2025
Salary:	Not specified
Additional salary information:	£46,419 - £55,046 per annum inclusive of HCAS
Hours:	Full time
Closing date:	21 December 2025
Location:	London, WC1N 3BG
Company:	University College London Hospital
Job type:	Contract
Job reference:	7629560/309-UCLH-7090

Summary

There are 2 Service Manager posts available, working within the General Neurology, Inpatients and Daycare Service.

This role is concerned with supporting, evaluating and leading staff to provide a quality service which is efficient, stays within financial constraints and provides high levels of user satisfaction. The postholder will act with autonomy for day-to-day management of the administration staff within their remit and will lead and mentor non-clinical staff to ensure an excellent level of customer service. The service manager will be an excellent communicator and have good organisational skills. They will oversee the day to day running of their services, and support the managerial team with service developments and improvements. The post-holder will also contribute to more senior level projects with the support of the Queen Square Divisional Management team.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street



We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.


Division

The Queen Square Divisioncomprises of the National Hospital for Neurology and Neurosurgery (NHNN) and the Royal London Hospital for Integrated Medicine (RLHIM) and is the largest division within the Specialist Hospitals Board.

The NHNNis an internationally renowned hospital for clinical practice and world-class clinical research in neurosciences. It is also closely associated with the Institute of Neurology (ION). Together, NHNN and ION are regarded as the premier neurosciences centre in the UK. In addition to Neurology and Neurosurgery, the NHNN provides comprehensive services in Neurorehabilitation, Neuro-Critical Care and Neuro-Psychiatry. The NHNN receives secondary, tertiary and quaternary referrals from across the UK and internationally.

The RLHIMis the largest public sector provider of integrated complementary medicine in Europe. The hospital offers an innovative, patient-centred service integrating the best of conventional and complementary treatments for a wide range of conditions. All clinics are led by consultants, doctors and other registered healthcare professionals who have received additional training in complementary medicine. Department The National Hospital for Neurology and Neurosurgery (NHNN) has one of the largest, most comprehensive programmes in Europe for the evaluation and medical and surgical treatment of epilepsy. Our multi-disciplinary team of world-leading experts includes neurologists, neurosurgeons, neuro-psychiatrists and neurophysiologists – working closely with epilepsy nurse specialists, neuro-psychologists and other specialities within the NHNN. The post holder will work as part of Neurology and Diagnostics, which comprises of the following services:

Department

The National Hospital for Neurology and Neurosurgery (NHNN)has one of the largest, most comprehensive programmes in Europe for the evaluation and medical and surgical treatment of epilepsy. Our multi-disciplinary team of world-leading experts includes neurologists, neurosurgeons, neuro-psychiatrists and neurophysiologists – working closely with epilepsy nurse specialists, neuro-psychologists and other specialities within the NHNN. The post holder will work as part of Neurology and Diagnostics, which comprises of the following services:

General Neurology
Headache
Prion
Multiple Sclerosis
Movement Disorders
Dementia Functional
Neurosurgery
Epilepsy Chalfont Centre for Epilepsy
Huntingtons Disease Ataxia
Neurogenetics Neurophysiology
Neurometabolics
Neuropathology Neuroimmunology

Come and be a part of the best NHS trust in England to work for, according to our staff*


* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.


UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. 


To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?



This advert closes on Sunday 7 Dec 2025

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