Insight Operations Manager
| Posting date: | 20 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 21 November 2025 |
| Location: | Welwyn Garden City, Hertfordshire, AL7 1GA |
| Company: | Tesco |
| Job type: | Permanent |
| Job reference: | tesco/TP/18092123/968968 |
Summary
About the role
The Insight team\'s mission is to act as the voice of the Customer and influence Tesco to make confident decisions that aligns with Customer expectations and needs. In this role you will play a pivotal part in driving our understanding of customers through delivering complex, cross-functional research programmes that support colleagues and help serve customers better.
You will be responsible for
- Lead the smooth running of Tesco’s Customer Experience insight programmes, ensuring delivery to specification, on time and within budget
- Own and maintain a programme roadmap, identifying optimisation opportunities and coordinating inputs from internal teams and external agencies
- Set up & manage programme governance forums, driving effective decision-making and stakeholder alignment
- Deliver programme outcomes in line with business cases, managing trade-offs across interdependent projects
- Coordinate and assess change requests, ensuring appropriate scoping and resource allocation
- Proactively identify and resolve issues, anticipate risks, and manage escalations to maintain programme stability
- Build strong relationships with stakeholders to support delivery of software, tools, or professional services
- Forecast and manage programme budgets, ensuring financial control and transparency
You will need
- Previous experience in an operational role
- Experience working with agencies and managing budgets
- Experience of data visualisation tools or customer experience management tools (Medallia would be a bonus)
- Advanced Excel skills
- Excellent Project, Stakeholder & Programme management skills
- A passion for understanding customers and an inquisitive mind
- A good understanding of complex, continuous tracking research programmes (e.g. sampling plans, impact of questionnaire changes, how to track KPIs)
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Proud member of the Disability Confident employer scheme