Pensions Team Leader – Benefits Processing
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | £24.37 to £31.81 per hour |
| Additional salary information: | PAYE: £24.37 per hour Umbrella/Ltd: £31.81 per hour |
| Hours: | Full time |
| Closing date: | 24 November 2025 |
| Location: | Sutton, London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Neway International Ltd |
| Job type: | Temporary |
| Job reference: | RQ1644182 |
Summary
Neway International are looking for a Pensions Team Leader to join the Benefits Processing Department based with Sutton Council.
Client: London Borough of Sutton Location: Civic Offices, Sutton
Hours: 36 per week (Monday–Friday, 09:00–17:00)
Contract Duration: 01 December 2025 – 28 February 2026
IR35 Status: Inside IR35
Closing Date: Monday 24 November 2025, 17:00
About the Role
We are seeking an experienced Pensions Team Leader to provide temporary cover and oversee the day‑to‑day operational running of the Benefits Processing team.
This is a key leadership role, managing a team of 7 staff responsible for:
Delivering front‑line services (handling calls, emails, and post)
Processing junior benefits tasks including refunds, deferred benefits, transfers, and general member queries
Ensuring service continuity and compliance with LGPS regulations
Key Responsibilities
Direct line management of staff, including performance management, 1‑to‑1s, appraisals, and sickness absence
Oversight of benefits processing, ensuring accuracy and efficiency
Quality assurance: checking, authorising, and signing off casework and benefit calculations
Supporting pensioner payroll processes and investigating escalated complaints or IDRPs (preferred experience)
Candidate Requirements
Proven line management experience in a pensions environment
Strong operational background in LGPS benefits processing
Senior‑level knowledge of administering and calculating all LGPS benefit types (retirements, deaths, transfers)
Experience in a quality assurance capacity within pensions administration
Ability to manage staff and complex situations with clear judgement
Client: London Borough of Sutton Location: Civic Offices, Sutton
Hours: 36 per week (Monday–Friday, 09:00–17:00)
Contract Duration: 01 December 2025 – 28 February 2026
IR35 Status: Inside IR35
Closing Date: Monday 24 November 2025, 17:00
About the Role
We are seeking an experienced Pensions Team Leader to provide temporary cover and oversee the day‑to‑day operational running of the Benefits Processing team.
This is a key leadership role, managing a team of 7 staff responsible for:
Delivering front‑line services (handling calls, emails, and post)
Processing junior benefits tasks including refunds, deferred benefits, transfers, and general member queries
Ensuring service continuity and compliance with LGPS regulations
Key Responsibilities
Direct line management of staff, including performance management, 1‑to‑1s, appraisals, and sickness absence
Oversight of benefits processing, ensuring accuracy and efficiency
Quality assurance: checking, authorising, and signing off casework and benefit calculations
Supporting pensioner payroll processes and investigating escalated complaints or IDRPs (preferred experience)
Candidate Requirements
Proven line management experience in a pensions environment
Strong operational background in LGPS benefits processing
Senior‑level knowledge of administering and calculating all LGPS benefit types (retirements, deaths, transfers)
Experience in a quality assurance capacity within pensions administration
Ability to manage staff and complex situations with clear judgement