Case Manager
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | £25,500 per year |
| Hours: | Full time |
| Closing date: | 26 November 2025 |
| Location: | Preston, Lancashire, PR2 9ZH |
| Remote working: | On-site only |
| Company: | Key Group |
| Job type: | Permanent |
| Job reference: | R2378_1763549330 |
Summary
Case Manager - Specialist Servicing | Preston (Onsite)
Salary: £25,500
Hours: Monday-Friday
Key Group is one of the most exciting and forward-thinking brands in financial services, helping people unlock a better retirement since 1998. Our mission is simple: to be the UK's leading later life lending company.
More2Life, part of the Key Group of companies, has been a pioneering force in the equity release market since 2008. Operating from our Preston office, we now help over 1,000 people every month to confidently release cash from their homes-growing year on year to become one of the UK's largest lifetime mortgage lenders.
We're now looking for an experienced Case Manager to join our specialist servicing team. This department plays a critical role in the business, working with vulnerable customers, internal legal colleagues and senior case managers to manage high-risk loans. If you're someone with exceptional attention to detail and first-class communication skills, this Case Manager role could be the perfect next step.
What you'll be doing as a Case Manager
- Managing a portfolio of high-risk loans through accurate and proactive case management
- Working closely with our internal legal teams and senior case managers on litigation cases
- Supporting bereaved families and Executors with sensitivity and professionalism
- Processing key legal documents including Grants of Probate, Powers of Attorney, Court Orders and more
- Building strong relationships with third-party partners and stakeholders
- Handling vulnerable customers with empathy while building rapport and trust
Skills & experience we're looking for
- Strong software skills - particularly Outlook and Word (Excel and Adobe desirable)
- Ability to prioritise, multi-task and manage your own caseload in a fast-paced environment
- Background in a telephone-based customer service environment (inbound & outbound)
- Experience within financial services or mortgage administration is helpful but not essential
- Outstanding written and verbal communication skills
- A professional, positive and prompt approach to every customer interaction
Our values (and we truly live by them):
Ambitious - breaking ground to help customers enjoy a better retirement
Supportive - relationships sit at the heart of everything we do
Personal - going above and beyond for every customer
Integrity - open, honest and transparent in all we do
Responsive - delivering the right outcome, whatever the challenge
Expert - constantly learning and improving
What you'll get in return
- 23 days holiday + bank holidays (rising to 28 with service)
- Ability to purchase additional holidays
- 1 charity day
- 1 well-being day
- Enhanced pension - 5% employee / 8% employer
- Simply Health
- Life Assurance
- Enhanced maternity & paternity pay