Compliance Manager (Lifts & Electricals)
| Posting date: | 19 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 30 November 2025 |
| Location: | Teddington, South West London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Richmond Housing Partnership (RHP) |
| Job type: | Permanent |
| Job reference: |
Summary
CONNECT WITH WHAT YOU'LL DO
In your role, you'll:
Be the named responsible person for your service areas, making sure we remain compliant and meet our regulatory and legislative responsibilities.
Develop technical guidance, training, and support for your service areas, and risk management for colleagues across the business.
Manage external consultants, contractors, and specialists, making sure work is delivered in budget and on time.
Analyse feedback to make sure work is carried out in accordance with agreed service standards, legislation, and contract documents.
Escalate, investigate, and resolve examples of non-compliance, working collaboratively across the business and with external teams.
Support the Head of Property Compliance in identifying, assessing, and governing landlord compliance risk.
Carry out quality control inspections, both directly and with specialist consultants.
Chair contractor performance meetings and monitor performance against KPIs, developing improvement plans as needed.
Work with the Head of Compliance and performance team to ensure the integrity of data.
Confidently present performance data at all levels of the organisation and to external regulatory bodies.
Provide a lead technical role for all investment and development projects.
Support procurement and the commissioning of contracts by developing performance specifications and service standards.
Keep up to date with legislative and regulatory changes and codes of practice, introducing measures so we remain compliant.
Be accountable for accurate forecasting, management, and control of the annual budget.
Be a great team player and keep doing what it takes to keep the business moving forward.
Champion resident safety and engagement, ensuring that communication around electrical and lift works is clear, timely, and accessible.
Drive innovation and continuous improvement, identifying opportunities to enhance service delivery through new technologies or smarter working practices.
Ensure robust incident management, including root cause analysis
and lessons learned following any electrical or lift-related safety events.
Manage other smaller compliance related workstreams such as lighting protection and automatic gate servicing
CONNECT WITH HOW YOU'LL DO IT
We're looking for someone with experience of:
Working in a similar role, successfully managing compliance risk in social housing.
Electrical and lifting legislation and regulatory requirements, including basic lift
safety.
Using data intelligently to drive better business performance, whilst understanding
the potential risks and impact of decisions.
Analysing compliance performance and engaging with other teams to deliver
remedial actions and high levels of customer satisfaction.
EDUCATION
City & Guilds/NVQ 3 in Electrical Discipline AM2
C&G IEE Wiring Regulation 18th Edition
Evidence of continuous professional development
IT WOULD BLOW US AWAY, IF YOU HAD EXPERIENCE OF:
Membership of a relevant professional body
(e.g., CIH, CIOB or NICEIC/NAPIT)
The key behaviours we expect in the role are:
Role modelling our values: We know our stuff / We make it happen / We care
Demonstrating inclusive behaviours, respecting and embracing difference and
listening to other people’s unique perspective.
Communicating passionately and authentically across different channels,
adapting your style and methods to meet the needs of a diverse range of customers
and colleagues.
Demonstrating great interpersonal skills to build confident, collaborative relationships with customers, colleagues, contractors and specialists.
Remaining curious to bring fantastic new ideas to your role which stretch you and
improve the customer experience.
Taking pride in being organised and always delivering your promises on time, building trust by doing what you say you will.
In your role, you'll:
Be the named responsible person for your service areas, making sure we remain compliant and meet our regulatory and legislative responsibilities.
Develop technical guidance, training, and support for your service areas, and risk management for colleagues across the business.
Manage external consultants, contractors, and specialists, making sure work is delivered in budget and on time.
Analyse feedback to make sure work is carried out in accordance with agreed service standards, legislation, and contract documents.
Escalate, investigate, and resolve examples of non-compliance, working collaboratively across the business and with external teams.
Support the Head of Property Compliance in identifying, assessing, and governing landlord compliance risk.
Carry out quality control inspections, both directly and with specialist consultants.
Chair contractor performance meetings and monitor performance against KPIs, developing improvement plans as needed.
Work with the Head of Compliance and performance team to ensure the integrity of data.
Confidently present performance data at all levels of the organisation and to external regulatory bodies.
Provide a lead technical role for all investment and development projects.
Support procurement and the commissioning of contracts by developing performance specifications and service standards.
Keep up to date with legislative and regulatory changes and codes of practice, introducing measures so we remain compliant.
Be accountable for accurate forecasting, management, and control of the annual budget.
Be a great team player and keep doing what it takes to keep the business moving forward.
Champion resident safety and engagement, ensuring that communication around electrical and lift works is clear, timely, and accessible.
Drive innovation and continuous improvement, identifying opportunities to enhance service delivery through new technologies or smarter working practices.
Ensure robust incident management, including root cause analysis
and lessons learned following any electrical or lift-related safety events.
Manage other smaller compliance related workstreams such as lighting protection and automatic gate servicing
CONNECT WITH HOW YOU'LL DO IT
We're looking for someone with experience of:
Working in a similar role, successfully managing compliance risk in social housing.
Electrical and lifting legislation and regulatory requirements, including basic lift
safety.
Using data intelligently to drive better business performance, whilst understanding
the potential risks and impact of decisions.
Analysing compliance performance and engaging with other teams to deliver
remedial actions and high levels of customer satisfaction.
EDUCATION
City & Guilds/NVQ 3 in Electrical Discipline AM2
C&G IEE Wiring Regulation 18th Edition
Evidence of continuous professional development
IT WOULD BLOW US AWAY, IF YOU HAD EXPERIENCE OF:
Membership of a relevant professional body
(e.g., CIH, CIOB or NICEIC/NAPIT)
The key behaviours we expect in the role are:
Role modelling our values: We know our stuff / We make it happen / We care
Demonstrating inclusive behaviours, respecting and embracing difference and
listening to other people’s unique perspective.
Communicating passionately and authentically across different channels,
adapting your style and methods to meet the needs of a diverse range of customers
and colleagues.
Demonstrating great interpersonal skills to build confident, collaborative relationships with customers, colleagues, contractors and specialists.
Remaining curious to bring fantastic new ideas to your role which stretch you and
improve the customer experience.
Taking pride in being organised and always delivering your promises on time, building trust by doing what you say you will.