Corporate Complaints Officer (PO2)
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | £24.62 per hour |
| Hours: | Full time |
| Closing date: | 20 November 2025 |
| Location: | Lambeth, South East London |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1624056102025 |
Summary
Corporate Complaints Officer (PO2)
Description
We are seeking a dedicated and detail-oriented Corporate Complaints Officer (PO2) to join our dynamic team. In this pivotal role, you will be responsible for managing and resolving complaints from our clients and stakeholders with a focus on enhancing their experience and satisfaction. You will serve as a vital link between the organization and its customers, ensuring that all complaints are handled promptly and efficiently. The ideal candidate will possess strong analytical and communication skills to assess each case thoroughly, identify patterns, and recommend improvements based on feedback. You will work closely with various departments to ensure that complaints are addressed and appropriate actions are taken. Additionally, your role will involve preparing detailed reports on complaint trends and outcomes, which will be used to inform management and guide decision-making processes. As part of a commitment to continuous improvement, you will also help develop and implement policies and procedures that enhance customer satisfaction and operational effectiveness. Join us in our mission to provide exceptional service and support to our clients while maintaining the integrity and reputation of our organization.
Responsibilities
Receive and investigate complaints from clients and stakeholders promptly and impartially.
Document all complaints and resolutions in a comprehensive database.
Analyze complaint patterns to identify recurring issues and recommend systemic improvements.
Collaborate with departments to implement corrective and preventive actions in response to complaints.
Prepare and present detailed reports on complaint statistics and trends to senior management.
Communicate effectively with complainants to keep them informed of the progress of their cases.
Ensure compliance with company policies and procedures in handling complaints.
Requirements
Bachelor's degree in Business Administration, Communication, or a related field.
Minimum of 3 years experience in customer service or complaint resolution roles.
Strong analytical skills with ability to identify and solve problems effectively.
Excellent written and verbal communication skills.
Proficient in using complaint management software and Microsoft Office Suite.
Ability to work independently and as part of a collaborative team.
Demonstrated ability to handle sensitive issues with integrity and confidentiality.
Hours Per Week: 37.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £24.62
Location: Lambeth, South East London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK
Description
We are seeking a dedicated and detail-oriented Corporate Complaints Officer (PO2) to join our dynamic team. In this pivotal role, you will be responsible for managing and resolving complaints from our clients and stakeholders with a focus on enhancing their experience and satisfaction. You will serve as a vital link between the organization and its customers, ensuring that all complaints are handled promptly and efficiently. The ideal candidate will possess strong analytical and communication skills to assess each case thoroughly, identify patterns, and recommend improvements based on feedback. You will work closely with various departments to ensure that complaints are addressed and appropriate actions are taken. Additionally, your role will involve preparing detailed reports on complaint trends and outcomes, which will be used to inform management and guide decision-making processes. As part of a commitment to continuous improvement, you will also help develop and implement policies and procedures that enhance customer satisfaction and operational effectiveness. Join us in our mission to provide exceptional service and support to our clients while maintaining the integrity and reputation of our organization.
Responsibilities
Receive and investigate complaints from clients and stakeholders promptly and impartially.
Document all complaints and resolutions in a comprehensive database.
Analyze complaint patterns to identify recurring issues and recommend systemic improvements.
Collaborate with departments to implement corrective and preventive actions in response to complaints.
Prepare and present detailed reports on complaint statistics and trends to senior management.
Communicate effectively with complainants to keep them informed of the progress of their cases.
Ensure compliance with company policies and procedures in handling complaints.
Requirements
Bachelor's degree in Business Administration, Communication, or a related field.
Minimum of 3 years experience in customer service or complaint resolution roles.
Strong analytical skills with ability to identify and solve problems effectively.
Excellent written and verbal communication skills.
Proficient in using complaint management software and Microsoft Office Suite.
Ability to work independently and as part of a collaborative team.
Demonstrated ability to handle sensitive issues with integrity and confidentiality.
Hours Per Week: 37.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £24.62
Location: Lambeth, South East London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK