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Complaints Officer

Job details
Posting date: 29 October 2025
Salary: £28,000 to £30,000 per year
Hours: Full time
Closing date: 28 November 2025
Location: North London, London, nw5 2rz
Company: Daniel Owen Ltd
Job type: Permanent
Job reference: gco_1761729629

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Summary

Complaints Officer
Based North West London
Permanent
£30K per annum
Office based only
08:00am till 17:00pm

Details on the role:

  • Monday to Friday
  • 08:00am till 17:00pm
  • £30,000 per annum
  • Office based ONLY

Duties:

  • Dealing with complaints stage 1 & stage 2
  • Supporting the Planning team in scheduling in operatives for repair works
  • Answering calls from tenants

Experience required:

  • Social housing experience is essential for this role
  • Planning or Scheduling
  • Handling complaints
  • Strong phone skills

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