Medical Secretary

Posting date:	17 November 2025
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	01 December 2025
Location:	Beckington, BA11 6SE
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A2578-202511

Summary

Job Title: Medical Secretary Responsible to: Practice Manager and the Partners Beckington Family Practice is a Partnership currently operating from two sites. The Practice cares for around 11,400 patients and has been approved for GP and medical student training. The Practice has a firm commitment to offer an excellent standard of care to its patients. Job Summary To be responsible for the provision of an efficient, comprehensive secretarial and administrative support service to the Practice. To undertake these duties without direct supervision, working within broad procedural guidelines. To ensure that total confidentiality is maintained in that no information about patients or other members of staff, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant. Good communications are extremely important within the Practice, with patients and with outside agencies. Special Requirements for the post Excellent communication skills Ability to organise and prioritise own workload Ability to use own judgement, resourcefulness and common sense Knowledge or willingness to learn use of clinical software (Emis Web, e-referrals) Computer literacy (Windows, Word, Excel) and accurate keyboard skills Understanding, acceptance and adherence to the need for strict confidentiality Willingness to attend training courses from time to time Key Responsibilities To deal with patient enquiries, exercising initiative with regard to action necessary, sending tasks etc (all clinical queries are referred to clinical staff) To prioritise all correspondence whether from workflow task, email, Accurx or other, often to strict deadlines. Typing patient referral letters from workflow tasks, templates or generating them from consultations. Code all referrals in the clinical system Typing miscellaneous correspondence, reports, minutes of meetings etc as required. To use Word software for any miscellaneous typing as required To use Excel spreadsheets as necessary To use a variety of specialist software To communicate with and liaise between all staff departments as necessary To help and support colleagues within your team, including cover for annual leave and sickness To use the computer on a daily basis to type and save all correspondence using the Practice clinical system, EMIS Web medical information system Attending and supporting various practice meetings such as Clincial Governance, Safeguarding, and Gold Standards Framework meetings and taking minutes as required. Dealing with emails and actioning appropriately Take messages when appropriate Deal with any telephone enquiries and always answer the telephone with a polite and professional manner Ensure all urgent/2 week wait referrals are processed in a timely manner Perform any reasonable administrative tasks as requested To assist reception in the cancellation of surgeries due to sickness etc by contacting patients and to re-appoint either by text, letter or telephone if required. To sort and distribute incoming mail appropriately File any correspondence as required Photocopying as required Dealing with patient queries regarding correspondence, referrals and pathology results. Taking messages for GPs Liaison with the Patient participation group Collation of Information Support the Practice team in achievement of keeping medical records updated by ensuring the following: Collation of patient information using Emis Web medical information system Maintaining quality and accuracy of all data input Comply with Data Protection Act and GDPR Working Environment Carry out routine checks to ensure your work station is clean and tidy at the start and end of your shift Ensure all equipment in your work station is operational and up to date and report any issues to your line manager Ensure that confidential patient information is stored and handled according to protocol and report any concerns to your line manager Health & Safety Assist in promoting and maintaining your own and others health, safety and security as defined in the Practice Health and Safety policy. Ensure that any hazards in your working area are reported immediately to your line manager Using personal security systems within the workplace according to practice guidelines Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults. Confidentiality Ensure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocols Performance/Professional Development To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice To participate in regular appraisal meetings To participate in regular team meetings Equality & Diversity To support the equality, diversity and rights of patients, carers and colleagues according to Practice protocol Working with Patients To work in partnership with our patients to help them achieve better health outcomes To offer a polite, friendly and efficient level of communication service to all our patients Dignity and Respect To treat patients, colleagues and visitors with dignity and respect at all times Feedback To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to the Practice Manager Care Quality Commission (CQC) To work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients To offer suggestions to the Partners on how we can improve, progress and develop all processes relating to CQC Any Other Duties Any other duties as may be determined by the Practice Manager and Partners