AMU Ward Clerk | University Hospitals Dorset NHS Foundation Trust
| Posting date: | 17 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,465 pa pro rata |
| Hours: | Part time |
| Closing date: | 17 December 2025 |
| Location: | Bournemouth, BH7 7DW |
| Company: | Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7623097/153-ME05218-A |
Summary
To support with clerical and administrative duties in the day to day running of AMU, DVT and our Same Day Emergency Care Clinic.
To be part of a hardworking and efficient multidisciplinary team, acting as aninitialpointof contactforpatients,familiesandexternalteamsvisitingtheward. Assistinanswering telephonecalls,liaisingwith patientsand theirfamilies, keeping diary’s up to date and maintaininguptodateinformationonTrustsystemsandproblemsolving.
INTERVIEW DATE: 17th December
Welcomepatients andvisitorstotheward,answeringappropriatequestionsandprovidingany relevantinformationinasensitivemanner,referringtoqualifiedmembersoftheteamasnecessary.
Undertakeclericalandadministrativedutiesonbehalfoftheward.
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
Liaisewithindividualteammembersandotherdepartmentsasrequired,inamanner that will contributetotheeffectiveandefficientrunningoftheward.
Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.
To arrange for the repair of faulty ward equipment. Todeliverposttopatients.Answer the telephone and deal with enquiries in a courteous manner.
Toopenandsortincomingmailanddistribute torelevantpersonnelforaction.
TousethecomputerforinputtingandaccessinggeneralpatientinformationonTrustcomputersystemssuchasEcamis,EPR, Agyle, Electronic Diary andHealthoftheWard.
Toassist withotherdutiesthat mayreasonablyberequired.Toensuresufficientstockofpaperworkandstationarysupplies.Organiseownworkloadtoensurethattheprioritiesof the serviceneedare met.
Liaise with agencies external to the ward e.g. other hospital departments, organising various models oftransport,GPSurgeriesetc.
Communicateappropriatelywithallvisitorstothewardareae.g.relatives,medicalandnursingagencies etc.
Communicateappropriatelywithconfusedand/oraggressiveorwanderingpatients.
Contactbytelephonepatientsandrelativesrelatingtotheirimminentadmissionordischargefromtheward.
Toreporttothe SeniorNurse anycomplaints,commentorrequestbypatientsorvisitors.
This advert closes on Friday 5 Dec 2025
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