Housing Support Officer
| Posting date: | 17 November 2025 |
|---|---|
| Salary: | £24,795 per year |
| Hours: | Full time |
| Closing date: | 01 December 2025 |
| Location: | Llandudno, Conwy County |
| Remote working: | On-site only |
| Company: | North Wales Housing |
| Job type: | Permanent |
| Job reference: |
Summary
Housing Support Officer (Older Persons)
Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.
Our team of around 230 individuals mean a lot to us, too. We’re proud to say that we’re a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.
The Package
• Permanent contract
• 35 hours per week (Monday to Friday 9am to 5pm)
• Salary of £24,795 per annum (Hourly rate of £13.62)
• Minimum of 25 days annual leave plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme
The Role – Housing Support Officer
We are seeking a positive, hardworking Housing Support Officer to provide an effective and efficient housing management and tenancy support service, enabling residents to enjoy independent living. You will promote active resident participation, by liaising with relevant service providers to demonstrate an understanding of the needs of older people. This will involve:
• Facilitating support for residents to receive relevant services, including welfare checks and advice. Ensuring positive outcomes are achieved
• Providing a range of engagement and involvement activities to promote social inclusion amongst service users. Ensuring events are health and safety compliant
• Assisting with completion of benefit forms and support plans, maintaining accurate records throughout
• Liaising with both internal staff and external contractors to maintain high levels of service in respect of tenancy and maintenance matters
• Acting as first point of call for responding to the call monitoring service provision during office hours
Our Requirements – Housing Support Officer
• An understanding of benefits and claim processes
• An awareness of Health and Safety requirements
• Experience of working in a person-centred environment
• Advanced communication skills, both written and verbal
• Ability to work on own initiative and as part of a team to achieve goals
• Adaptability to change with a flexible approach to the requirements of the job
• Availability to respond to emergency or crisis situations for residents during working hours
• Ability to hold basic everyday conversations in Welsh.
• Full UK drivers’ licence with access to own transport
At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an enhanced DBS disclosure to be undertaken by our organisation.
North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.
How to Apply
North Wales Housing website -
All applications for the Housing Support Officer role are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button.
We will not accept CVs without a completed application form.
Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.
Our team of around 230 individuals mean a lot to us, too. We’re proud to say that we’re a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.
The Package
• Permanent contract
• 35 hours per week (Monday to Friday 9am to 5pm)
• Salary of £24,795 per annum (Hourly rate of £13.62)
• Minimum of 25 days annual leave plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme
The Role – Housing Support Officer
We are seeking a positive, hardworking Housing Support Officer to provide an effective and efficient housing management and tenancy support service, enabling residents to enjoy independent living. You will promote active resident participation, by liaising with relevant service providers to demonstrate an understanding of the needs of older people. This will involve:
• Facilitating support for residents to receive relevant services, including welfare checks and advice. Ensuring positive outcomes are achieved
• Providing a range of engagement and involvement activities to promote social inclusion amongst service users. Ensuring events are health and safety compliant
• Assisting with completion of benefit forms and support plans, maintaining accurate records throughout
• Liaising with both internal staff and external contractors to maintain high levels of service in respect of tenancy and maintenance matters
• Acting as first point of call for responding to the call monitoring service provision during office hours
Our Requirements – Housing Support Officer
• An understanding of benefits and claim processes
• An awareness of Health and Safety requirements
• Experience of working in a person-centred environment
• Advanced communication skills, both written and verbal
• Ability to work on own initiative and as part of a team to achieve goals
• Adaptability to change with a flexible approach to the requirements of the job
• Availability to respond to emergency or crisis situations for residents during working hours
• Ability to hold basic everyday conversations in Welsh.
• Full UK drivers’ licence with access to own transport
At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an enhanced DBS disclosure to be undertaken by our organisation.
North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.
How to Apply
North Wales Housing website -
All applications for the Housing Support Officer role are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button.
We will not accept CVs without a completed application form.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.