SERVICE SUPPORT OFFICER
| Posting date: | 17 November 2025 |
|---|---|
| Salary: | £25,583 to £26,403 per year |
| Hours: | Full time |
| Closing date: | 05 December 2025 |
| Location: | HU1 2AG |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 33249 |
Summary
An exciting opportunity has arisen to join our Service Support Team within Major Projects & Infrastructure at Hull City Council.
We are seeking a motivated and organised candidate who is dedicated to delivering excellent customer service to our busy team of Programme Managers. In this vital role you will provide a frontline service and handle a variety of tasks from answering enquiries to processing orders and liaising with different departments to resolve issues efficiently. The Major Projects and Infrastructure team deliver multi-million-pound projects throughout our city, including those relating to our roads and highways, schools, parks and leisure facilities and major city centre developments. The role will give you an extraordinary insight into the world of programme management and you will be part of a team who deliver amazing projects for the citizens of Hull to benefit from.
Experience and skills preferred:
High quality customer service experience
Great communication skills (verbal and in writing) with colleagues, senior management and external customers alike
Confident use of Microsoft 365 software, including Outlook, Word, Excel, PowerPoint and Teams
Excellent time management and organisational skills
Self-motivated and able to work independently as well as part of a team
Hull City Council provides a range of benefits to motivate, reward and recognise the valuable work of our employees. This includes policies and support to help balance home life with work commitments, excellent learning and development opportunities, a defined benefit pension scheme and employee discounts from a range of suppliers via our Hull Plus website.
If you are excited by the opportunity to join our team within Hull City Council and share our values to provide aspirational benefits to the people of Hull, then we’d like to hear from you. For an informal discussion about the role, please contact Suzanne Moore, Programme Management Office Lead at Suzanne.moore@hullcc.gov.ukPlease ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
We are seeking a motivated and organised candidate who is dedicated to delivering excellent customer service to our busy team of Programme Managers. In this vital role you will provide a frontline service and handle a variety of tasks from answering enquiries to processing orders and liaising with different departments to resolve issues efficiently. The Major Projects and Infrastructure team deliver multi-million-pound projects throughout our city, including those relating to our roads and highways, schools, parks and leisure facilities and major city centre developments. The role will give you an extraordinary insight into the world of programme management and you will be part of a team who deliver amazing projects for the citizens of Hull to benefit from.
Experience and skills preferred:
High quality customer service experience
Great communication skills (verbal and in writing) with colleagues, senior management and external customers alike
Confident use of Microsoft 365 software, including Outlook, Word, Excel, PowerPoint and Teams
Excellent time management and organisational skills
Self-motivated and able to work independently as well as part of a team
Hull City Council provides a range of benefits to motivate, reward and recognise the valuable work of our employees. This includes policies and support to help balance home life with work commitments, excellent learning and development opportunities, a defined benefit pension scheme and employee discounts from a range of suppliers via our Hull Plus website.
If you are excited by the opportunity to join our team within Hull City Council and share our values to provide aspirational benefits to the people of Hull, then we’d like to hear from you. For an informal discussion about the role, please contact Suzanne Moore, Programme Management Office Lead at Suzanne.moore@hullcc.gov.ukPlease ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.