Urgent Response Practitioner - Graduate
| Posting date: | 13 November 2025 |
|---|---|
| Salary: | £19.63 per hour |
| Additional salary information: | £19.63 an hour |
| Hours: | Full time |
| Closing date: | 26 November 2025 |
| Location: | Truro, TR1 3LP |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | E0306-25-0025 |
Summary
The Urgent Response Practitioner plays a key role in delivering timely, person centred care within Cornwalls Integrated Urgent Care Services. Drawing on clinical experience as a nurse in acute care or as a registered paramedic, the role involves face-to-face assessment and management of patients with urgent needs such as falls, catheter issues, and end-of-life care. Practitioners take full medical histories, identify red flags, and escalate concerns to senior clinicians when necessary. They also provide telephone triage, helping to care navigate patients to the most appropriate services including MIUs, GP surgeries, pharmacies, or emergency departments. This ensures patients receive the right care, in the right place, at the right time. Working collaboratively within a multidisciplinary team, Urgent Response Practitioners enhance access, reduce unnecessary hospital admissions, and support continuity of care. Their ability to combine clinical expertise with responsive decision-making makes them a vital part of the urgent care system. Conduct face to face clinical assessments: Perform thorough evaluations of patients with urgent needs such as falls, catheter complications, and end-of-life care, using structured clinical approaches and professional judgement. Take full medical histories and identify red flags: Gather comprehensive patient histories and assess for signs of serious illness or deterioration, escalating appropriately to senior clinicians or emergency services. Deliver urgent care in community settings: Provide timely, hands-on care in patients homes or local environments, aiming to stabilise conditions and avoid unnecessary hospital admissions. Undertake telephone triage: Assess patients remotely, using clinical reasoning to determine urgency and guide next steps in care. Care navigates patients to appropriate services: Direct patients to suitable healthcare settings such as MIUs, pharmacies, GP surgeries, or EDs, ensuring safe and efficient use of resources. Work within defined scope of practice: Manage cases independently while recognising limitations and seeking support from senior clinicians when needed. Support end-of-life care delivery: Provide compassionate, clinically appropriate care aligned with patient wishes and palliative care principles. Manage catheter-related issues: Assess and resolve catheter complications, ensuring patient comfort, dignity, and prevention of further clinical issues. Collaborate with multidisciplinary teams: Communicate and coordinate with GPs, nurses, paramedics, and social care professionals to deliver integrated, person-centred care. Maintain accurate clinical documentation: Record assessments, decisions, and actions clearly and contemporaneously, in line with legal and organisational standards. Contribute to safeguarding processes: Identify and report concerns involving vulnerable patients, ensuring appropriate documentation and escalation in line with safeguarding protocols. Apply infection control and safety measures: Follow local and national guidelines to maintain a safe clinical environment during all patient interactions. Participate in service development and improvement: Provide feedback and contribute to the evolution of urgent care pathways, protocols, and operational processes. Engage in professional development: Undertake training, supervision, and reflective practice to maintain and enhance clinical competence and confidence. Support continuity and coordination of care: Ensure patients receive appropriate follow-up, handover, and referrals to maintain seamless care across services. For more information on roles and responsibilities please find attached the Job Description and for further information on Job Role Competencies the framework is also attached. You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.