Optical Receptionist
| Posting date: | 13 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 27 November 2025 |
| Location: | PL12 6AE |
| Remote working: | On-site only |
| Company: | Noakes Habermehl & Kerr |
| Job type: | Permanent |
| Job reference: |
Summary
Main purpose of job
To provide effective reception and administrative support ensuring that all patients receive excellent customer service.
Main duties
• Greeting and assist visitors to practice.
• Managing telephone calls including answering, recording and relaying messages promptly and accurately.
• Liaising externally and internally to organise clinics for optometrists and dispensing opticians.
• Taking payments and dealing with sales. Balancing of till and banking.
• Using different computer programmes to prepare clinics, claim fees and refer patients etc.
• Managing stock levels of solutions / canteen / stationary.
• Issuing confirmation letters to patients.
• Unpacking and checking deliveries of glasses and contact lenses for Dispensing Opticians.
• Collating and distributing post.
• Opening and closing practice including preparing rooms and cleaning equipment.
• Carry out minor adjustments, repairs and frame selection under supervision understanding when to refer a patient on to another professional within the company.
• Carry out pre – screening as and when required.
• Work towards achievement of monthly KPI’s
Person Specification
Qualifications
Essential - Good standard of education
Desirable - Maths & English grade 4 (grade C or above at GCSE level or equivalent
Experience
Essential - Customer service experience – both face to face and over the telephone
Desirable - Experience in an optical receptionist position. Experience of working in a retail environment.
Knowledge
Essential - Computer literate. Understands patient confidentiality
Desirable - Knowledge of working in an optical environment. Computerised booking systems
Skills / abilities
Essential - Excellent communication skills, team player, flexible and able to adapt to different environment / teams, organised and methodical, self motivated, be able to listen, interpret and action patients needs, pleasant telephone manner.
Other job related factors
Desirable - Full driving licence and own transport
For more information and an application pack please email hr@nhkopticians.co.uk
To provide effective reception and administrative support ensuring that all patients receive excellent customer service.
Main duties
• Greeting and assist visitors to practice.
• Managing telephone calls including answering, recording and relaying messages promptly and accurately.
• Liaising externally and internally to organise clinics for optometrists and dispensing opticians.
• Taking payments and dealing with sales. Balancing of till and banking.
• Using different computer programmes to prepare clinics, claim fees and refer patients etc.
• Managing stock levels of solutions / canteen / stationary.
• Issuing confirmation letters to patients.
• Unpacking and checking deliveries of glasses and contact lenses for Dispensing Opticians.
• Collating and distributing post.
• Opening and closing practice including preparing rooms and cleaning equipment.
• Carry out minor adjustments, repairs and frame selection under supervision understanding when to refer a patient on to another professional within the company.
• Carry out pre – screening as and when required.
• Work towards achievement of monthly KPI’s
Person Specification
Qualifications
Essential - Good standard of education
Desirable - Maths & English grade 4 (grade C or above at GCSE level or equivalent
Experience
Essential - Customer service experience – both face to face and over the telephone
Desirable - Experience in an optical receptionist position. Experience of working in a retail environment.
Knowledge
Essential - Computer literate. Understands patient confidentiality
Desirable - Knowledge of working in an optical environment. Computerised booking systems
Skills / abilities
Essential - Excellent communication skills, team player, flexible and able to adapt to different environment / teams, organised and methodical, self motivated, be able to listen, interpret and action patients needs, pleasant telephone manner.
Other job related factors
Desirable - Full driving licence and own transport
For more information and an application pack please email hr@nhkopticians.co.uk