Health & Wellbeing Coach - Chronic Pain

Posting date:	13 November 2025
Salary:	£31,148.00 per year
Additional salary information:	£31148.00 a year
Hours:	Full time
Closing date:	09 December 2025
Location:	Isle of Wight, PO33 2PN
Company:	NHS Jobs
Job type:	Permanent
Job reference:	E0049-HWBC-CP-1225

Summary

Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills and confidence or to build their patient activation - in managing their health and care, to improve their health outcomes and quality of life. Health coaches do this by coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives and providing interventions such as self-management education and peer support. Health and Wellbeing Coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals in the caseload. They identify when a persons needs are beyond the scope of the health and wellbeing coach role and refer them back to other health professionals or organisations. Key responsibilities 1. Under the clinical governance of the GP, take referrals from the wider practice team including GPs, Practice Nurses, Social Prescribers, Clinical Pharmacists and Physiotherapists who will have identified patients that meet the criteria for Health and Wellbeing coaches. 2. Deliver the Escape Pain Programme and support patients with ongoing exercise/activity plans. 3. Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement and achieve their personalised health and wellbeing objectives. This will include sitting in consultation with a patient and providing them with advice, guidance and a management plan, personalised to their individual needs. It could include dietetics and healthy eating, lifestyle medicine and getting active, safe activities and personal coaching and motivation. 4. Ensure all interventions and coaching are designed to empower patients to be active participants in their own healthcare, empower them to manage their own health and wellbeing, and live independently. 5. Support and deliver group consultations, with clinical and non-clinical colleagues, implementing new approaches to health across primary care and supporting individuals to access peer support. 6.Work with the broader MDT to maximise the support available to patients, including the social prescribing team to connect patients to community-based activities which support them to take increased control of their health and wellbeing, and working with clinical colleagues to provide enhanced support to patients being supported through , identifying those who would benefit the most from health coaching. 7.The role will require managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals 8. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the coach role e.g. when there is a mental health need requiring a qualified practitioner. 9. Work with social prescribing colleagues to draw on and increase the strengths and capacities of local communities, enabling local VCSE organisations and community groups to receive social prescribing referrals. Ensure they are supported, have basic safeguarding processes for vulnerable individuals and can provide opportunities for the person to develop friendships, a sense of belonging, and build knowledge, skills and confidence. 10. Work together with all local partners to collectively ensure that local VCSE organisations and community groups are sustainable and that community assets are nurtured, by making them aware of small grants or micro-commissioning if available, including providing support to set up new community groups and services, where gaps are identified in local provision. Key tasks 1. Meet people on a one-to-one or group consultation basis, by phone, video conference, or face-to-face. 2. Give people time to tell their stories and focus on what matters to me; 3. Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices; 4. Work from a strength-based approach focusing on a persons assets; 5. Use a structured framework/model approach to coach individuals across a series of sessions to: identify whats important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges; Referrals Promote health coaching, its role in self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health. Be proactive in developing strong links with all local organisations to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals. Work in partnership with local agencies to raise awareness of health coaching and how improving peoples knowledge, confidence and skills (patient activation) can enable them to improve their ability to manage their long-term conditions and reduce reliance on clinical services. Provide referral organisations with regular updates about health coaching, including information on how to encourage appropriate referrals. Seek regular feedback about the quality of service and impact of health coaching on referral agencies. Be proactive in encouraging equality and inclusion and case-finding, through self-referrals and connecting with all diverse local communities, particularly those communities that statutory bodies may find hard to reach. Work sensitively with people, to capture key information, enabling tracking of the impact of coaching on their health and wellbeing. Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives. Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety. Work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present. You will be assigned a Line manager (OWH Ltd) and an onsite supervisor at the practice where you are based. There will also be OWH Ltd GP Supervision as identified to enable service review and enhancements. Annual Appraisals and 1-2-1s will be scheduled with your line Manager/ Supervisor (OWH Ltd) Miscellaneous Work as part of the team to seek feedback, continually improve the service and contribute to business planning. To undertake all mandatory training and induction programmes To maintain a safe and effective working area at all times Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. Duties may vary from time to time, without changing the general character of the post or the level of responsibility.