3rd Line Support Engineer
| Posting date: | 12 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 December 2025 |
| Location: | KT6 7NL |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Globe Microsystems Limited |
| Job type: | Permanent |
| Job reference: | 2025CL1 |
Summary
About Us
We build and support software used by schools throughout the UK. Our systems cover everything from web portals to cloud-hosted backends, and our team thrives on variety — there’s always a new challenge to dig into.
We’re looking for a technically minded 3rd Line Support Engineer to join our team. You’ll be the bridge between our customers and developers — investigating issues, finding solutions, and helping to keep everything running smoothly. It’s a great fit if you enjoy problem-solving, working with people, and getting hands-on with technology.
What You’ll Do
Handle complex support queries and escalations.
Investigate and diagnose technical issues (logs, data, configuration).
Liaise with developers to identify bugs and test fixes.
Contribute to documentation, testing, and internal improvement projects.
Occasionally assist with product demos or training alongside sales and support teams.
About You
You have strong troubleshooting skills and a calm, methodical approach.
You can communicate clearly with both technical and non-technical users.
You enjoy learning how things work and finding practical solutions.
Some experience in software or technical support is ideal, but not essential.
Basic familiarity with SQL, web apps, or cloud platforms is helpful.
Growth Path
This role suits someone who loves technical problem-solving and variety. For those looking to expand their horizons, there’s potential to move into development roles over time as skills and interests evolve.
Benefits
Competitive salary (depending on experience)
Hybrid working arrangement
A chance to work across teams and broaden your skills
Supportive, friendly company culture
We build and support software used by schools throughout the UK. Our systems cover everything from web portals to cloud-hosted backends, and our team thrives on variety — there’s always a new challenge to dig into.
We’re looking for a technically minded 3rd Line Support Engineer to join our team. You’ll be the bridge between our customers and developers — investigating issues, finding solutions, and helping to keep everything running smoothly. It’s a great fit if you enjoy problem-solving, working with people, and getting hands-on with technology.
What You’ll Do
Handle complex support queries and escalations.
Investigate and diagnose technical issues (logs, data, configuration).
Liaise with developers to identify bugs and test fixes.
Contribute to documentation, testing, and internal improvement projects.
Occasionally assist with product demos or training alongside sales and support teams.
About You
You have strong troubleshooting skills and a calm, methodical approach.
You can communicate clearly with both technical and non-technical users.
You enjoy learning how things work and finding practical solutions.
Some experience in software or technical support is ideal, but not essential.
Basic familiarity with SQL, web apps, or cloud platforms is helpful.
Growth Path
This role suits someone who loves technical problem-solving and variety. For those looking to expand their horizons, there’s potential to move into development roles over time as skills and interests evolve.
Benefits
Competitive salary (depending on experience)
Hybrid working arrangement
A chance to work across teams and broaden your skills
Supportive, friendly company culture