Residences Assistant Occupancy Manager
| Posting date: | 12 November 2025 |
|---|---|
| Salary: | £31,236 to £35,608 per year |
| Hours: | Full time |
| Closing date: | 10 December 2025 |
| Location: | Southampton, Hampshire |
| Remote working: | On-site only |
| Company: | University of Southampton |
| Job type: | Permanent |
| Job reference: | 3267825FB |
Summary
About the role
Residential Services provides accommodation for around 6,500 students each year. We’re seeking a Residences Assistant Occupancy Manager to play a key role in overseeing room allocations and managing nominations agreements with partner institutions, ensuring an inclusive and high-quality accommodation experience for all students.
You’ll oversee room allocations across the University’s accommodation estate and work closely with the Student Disability and Inclusion (SDI) team. Where necessary, you may also support the allocation of accessible accommodation for students with specific requirements, ensuring all students are appropriately accommodated.
This role combines operational leadership with a commitment to inclusion and excellent service delivery.
Key responsibilities include:
Overseeing the allocation of approximately 6,500 rooms across the University’s accommodation estate using our accommodation management software.
Managing nominations agreements with partner institutions to ensure effective delivery in line with agreed terms.
Supporting with coordinating with the SDI team on accessibility requirements, and providing assistance for the allocation of accessible rooms.
Acting as a key contact for complex accommodation cases, providing informed advice and solutions where required.
Supporting and guiding Customer Services Advisors and other team members to ensure consistent, high-quality service for all residents.
Monitoring data and reporting on occupancy, allocations, and accessibility trends to inform planning and decision-making.
Contributing to the planning and delivery of key operational periods, including arrivals, departures, and contract changeovers.
About you
You’ll bring excellent organisational and analytical skills, with experience managing complex processes and balancing multiple priorities. You’ll be confident using software systems and data to inform decisions, improve efficiency, and guide your team.
You’ll have strong leadership and interpersonal skills, with experience managing a team, acting as an escalation point for complex or challenging situations, and maintaining positive relationships with colleagues and other stakeholders. A calm, professional approach and the ability to handle sensitive or confidential information appropriately are essential.
What we offer
This is a full-time (35 hours per week), permanent position, complemented by a comprehensive range of employee benefits. You’ll also contribute to a small number of weekend shifts each year during key intake and departure periods (mainly August and September).
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
Residential Services provides accommodation for around 6,500 students each year. We’re seeking a Residences Assistant Occupancy Manager to play a key role in overseeing room allocations and managing nominations agreements with partner institutions, ensuring an inclusive and high-quality accommodation experience for all students.
You’ll oversee room allocations across the University’s accommodation estate and work closely with the Student Disability and Inclusion (SDI) team. Where necessary, you may also support the allocation of accessible accommodation for students with specific requirements, ensuring all students are appropriately accommodated.
This role combines operational leadership with a commitment to inclusion and excellent service delivery.
Key responsibilities include:
Overseeing the allocation of approximately 6,500 rooms across the University’s accommodation estate using our accommodation management software.
Managing nominations agreements with partner institutions to ensure effective delivery in line with agreed terms.
Supporting with coordinating with the SDI team on accessibility requirements, and providing assistance for the allocation of accessible rooms.
Acting as a key contact for complex accommodation cases, providing informed advice and solutions where required.
Supporting and guiding Customer Services Advisors and other team members to ensure consistent, high-quality service for all residents.
Monitoring data and reporting on occupancy, allocations, and accessibility trends to inform planning and decision-making.
Contributing to the planning and delivery of key operational periods, including arrivals, departures, and contract changeovers.
About you
You’ll bring excellent organisational and analytical skills, with experience managing complex processes and balancing multiple priorities. You’ll be confident using software systems and data to inform decisions, improve efficiency, and guide your team.
You’ll have strong leadership and interpersonal skills, with experience managing a team, acting as an escalation point for complex or challenging situations, and maintaining positive relationships with colleagues and other stakeholders. A calm, professional approach and the ability to handle sensitive or confidential information appropriately are essential.
What we offer
This is a full-time (35 hours per week), permanent position, complemented by a comprehensive range of employee benefits. You’ll also contribute to a small number of weekend shifts each year during key intake and departure periods (mainly August and September).
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.