Residences Customer Service Advisor
| Posting date: | 17 November 2025 |
|---|---|
| Salary: | £27,319 to £30,378 per year, pro rata |
| Hours: | Part time |
| Closing date: | 15 December 2025 |
| Location: | Southampton, Hampshire |
| Remote working: | On-site only |
| Company: | University of Southampton |
| Job type: | Permanent |
| Job reference: | 3272825FB |
Summary
Section
Residential Facilities
Location:
Halls - Glen Eyre
Salary
£27,319 to £30,378 Pro rata per annum
Part Time Permanent (25 hours per week)
Closing Date:
Monday 15 December 2025
Reference
3272825FB
Residences Customer Service Advisor
About the role
Residential Services provides accommodation for around 6,500 students each year. We’re seeking a Customer Service Advisor to join our professional and dedicated team, supporting the efficient operation of our Halls of Residence and ensuring an excellent experience for our diverse student community.
In this role, you will:
Support the Student Accommodation Accreditation Scheme (SASSH) and advert activations as well as related communication within residences.
Assist with the allocation of University accommodation, ensuring rooms are filled efficiently and voids minimised, in busy periods.
Provide clear and professional advice to students and stakeholders regarding accommodation options and contracts.
Maintain accurate records and produce routine reports to support team processes.
Contribute to team projects and support additional administrative tasks as required.
About you
You will be:
Confident in learning new systems quickly, with strong proficiency in Microsoft Word, Excel, and Outlook.
Highly organised and able to prioritise tasks effectively within a busy team environment.
Able to communicate clearly and professionally across a variety of platforms, building effective working relationships.
Proactive, flexible, and solution-focused, with attention to detail and accuracy.
What we offer
Permanent part-time role (25 hours/week) based in Southampton.
Opportunity to contribute to a key student-facing service and gain experience across private housing and communications.
Fixed 1-6pm working hours, with occasional evenings or weekends during peak intake and departure periods.
Access to a wide range of University employee benefits.
For more information about our Residential Services Team, please visit: https://www.southampton.ac.uk/student-life/accommodation
Residential Facilities
Location:
Halls - Glen Eyre
Salary
£27,319 to £30,378 Pro rata per annum
Part Time Permanent (25 hours per week)
Closing Date:
Monday 15 December 2025
Reference
3272825FB
Residences Customer Service Advisor
About the role
Residential Services provides accommodation for around 6,500 students each year. We’re seeking a Customer Service Advisor to join our professional and dedicated team, supporting the efficient operation of our Halls of Residence and ensuring an excellent experience for our diverse student community.
In this role, you will:
Support the Student Accommodation Accreditation Scheme (SASSH) and advert activations as well as related communication within residences.
Assist with the allocation of University accommodation, ensuring rooms are filled efficiently and voids minimised, in busy periods.
Provide clear and professional advice to students and stakeholders regarding accommodation options and contracts.
Maintain accurate records and produce routine reports to support team processes.
Contribute to team projects and support additional administrative tasks as required.
About you
You will be:
Confident in learning new systems quickly, with strong proficiency in Microsoft Word, Excel, and Outlook.
Highly organised and able to prioritise tasks effectively within a busy team environment.
Able to communicate clearly and professionally across a variety of platforms, building effective working relationships.
Proactive, flexible, and solution-focused, with attention to detail and accuracy.
What we offer
Permanent part-time role (25 hours/week) based in Southampton.
Opportunity to contribute to a key student-facing service and gain experience across private housing and communications.
Fixed 1-6pm working hours, with occasional evenings or weekends during peak intake and departure periods.
Access to a wide range of University employee benefits.
For more information about our Residential Services Team, please visit: https://www.southampton.ac.uk/student-life/accommodation
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.