Administration Assistant | Berkshire Healthcare NHS Foundation Trust

Posting date:	07 November 2025
Salary:	Not specified
Additional salary information:	£26,240 - £27,928 per annum (incl of HCAS)
Hours:	Full time
Closing date:	07 December 2025
Location:	Bracknell, RG12 1LH
Company:	Berkshire Healthcare NHS Foundation Trust
Job type:	Permanent
Job reference:	7603484/371-CHS1109-A

Summary

The postholder willbe responsible forthe processing of dental referrals which are received electronically and in the post.  The post holder will work closely with administrative and clinical staff within the Community Dental Service. The post holder will be expected to liaise effectively and professionally with all levels of staff and members of the public and to act as first point of contact for Community Dental Service enquiries.  The dental software currently used is Sensei and full training will be provided. The post holder will also provide other administrative support as necessary to the Community Dental Service. 


Working time: 37.5 hours per week, 8.30am-5pm, Monday-Friday, Office based role

1. Responsibility for the processing of all referrals to the CDS including assessment of the referral, inputting of data, obtainingadditionalinformation, compiling new patient records onto the clinical recordssystemandforwardingto the relevant Community Dental Clinics ina timelyfashion. 

1. Tobe responsible forthe processing of enquiries,lettersand reports.     

1. To record, collate and present service activity reports, audits and surveys asrequired. 

1. To deal appropriately with the ingoing and outgoing poston a daily basisensuring that all letters are recorded,processedand/or redirected quickly and efficiently. 

1. To respond to mail, telephonecallsand emails to the CDS HQ in box ensuringaccuraterecording and transmission of messages, taking suitable action to ensure that enquiries are directed to theappropriate membersof staff and undertaking delegatedactionas necessary. 

1. To deal with all enquires by telephone in a calm, sympathetic/empathic way,assistpatients in an understanding manner especially where there arebarriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.  
2. To take responsibility for cascading information throughout the service as required. 
3. Undertake general office duties such as filing, ordering of stationery, equipment, printing and other items, photocopying, shredding. 


Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

FOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.

The “must haves” for this role:


Education/Qualifications


GCSE or equivalent standard of education including English language


Training


IT / keyboard Skills including Microsoft Outlook, Windows,Wordand Excel


PreviousExperience:


Experience in the use of Microsoft windows packages


Experience of working with thegeneralpublic


PreviousHealth Service / Customer Service Background


Knowledge, Skills & Abilities


Good word processing skills

For further information about the role, please see attached job description and person specification.We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.

If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Meenu Gopakumar,Meenu.gopakumar@berkshire.nhs.uk, Telephone no: 07800 917960 who’ll be delighted to help.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.







This advert closes on Tuesday 18 Nov 2025

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