Customer Service Centre Advisor 5281010
| Posting date: | 07 November 2025 |
|---|---|
| Salary: | £17.73 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 06 December 2025 |
| Location: | Kensington, London, W8 7NX |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | K&C 5281010 |
Summary
What's involved with this role:
Job Title: Customer Service Centre Advisor
Ref: K&C 5281010
Pay rate: £17.73 per hour PAYE
Role length: Anticipated 3 months
Additional requirement: Must not have any holidays booked for the duration of the role. The office will be closed on Christmas Day, Boxing Day, and New Year’s Day but you will be expected to work on all other dates
The role:
We are seeking a Customer Service Centre Advisor who will provide help, information, advice and/or redirection to all people who either visit the Customer Service Centre or contact by telephone or email, by ensuring that information and advice provided is straightforward, relevant, accurate and accessible to all sections of the community.
You will need to have excellent customer services skills, experience of working in a front-line customer service role, the ability to handle high volumes of telephone enquiries and the ability to deal with difficult, angry or abusive members of the public in a calm and professional manner.
Key responsibilities:
To be the department’s customer focused interface with the public on all initial contacts, whether by telephone or email giving a prompt, helpful and suitable response at all times in line with corporate customer care standards
To listen, question and take appropriate information to establish the nature of the enquiry and the degree of urgency, being responsive to the needs and feelings expressed by the customer
To use and/or access the most appropriate communication methods to meet the needs of people where English is not their first language and people who have communication difficulties
Working within the Council’s financial regulations and audit requirements when taking payment over the telephone
Updating internal Council systems in accordance with information received, ensuring it conforms to quality standards
Participate in local software development and assist with the training of less experienced staff in use of computer software applications
To participate actively and positively in team development including assisting in the induction/training of other staff
Working with manual and computerised systems, the post holder will at all times, need to be fully aware of responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems
What the client is looking for:
Experience of working in a contact centre environment or a customer focussed environment where interpersonal communications using the telephone has been a key element
Ability to deal with difficult, angry or abusive members of the public in a calm and professional manner
Experience of handling calls of a sensitive nature and dealing with vulnerable individuals
Ability to show empathy and be able to advise in an appropriate caring manner
Ability to handle high volume telephone enquiries in a consistent manner throughout the day
Ability to resolve problems and be proactive
Ability to present information in a clear and structured way
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: K&C 5281010
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.