Customer Services Advisor - Complaints and Information Governance Officer (PO1)
| Posting date: | 12 October 2025 |
|---|---|
| Salary: | £24.24 per hour |
| Hours: | Full time |
| Closing date: | 11 November 2025 |
| Location: | Islington, North London |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1616761102025 |
Summary
Customer Services Advisor - Complaints and Information Governance Officer (PO1)
Description
We are seeking a dedicated and experienced Customer Services Advisor - Complaints and Information Governance Officer (PO1) to join our dynamic team. In this role, you will play a pivotal part in enhancing the customer experience by managing and resolving complaints while ensuring adherence to information governance standards. You will be responsible for providing exemplary service to our customers, addressing their concerns with professionalism and empathy. Working collaboratively within a multidisciplinary team, you will help to develop policies and procedures that uphold our commitment to transparency and accountability. Your knowledge of data protection regulations and best practices will be crucial in safeguarding sensitive information and promoting trust. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a problem-solving mindset. With a focus on continuous improvement, you will work to identify trends in customer feedback and recommend strategies that enhance overall service delivery. This role is not only about handling complaints; it is also about championing our values and ensuring a consistent and respectful interaction with all stakeholders. If you are passionate about customer service and possess the necessary expertise in information governance, we want to hear from you!
Responsibilities
Manage and resolve customer complaints efficiently and professionally.
Provide expert advice and information on complaints procedures and information governance.
Ensure compliance with data protection regulations and internal policies.
Investigate and analyze complaints to identify trends and recommend improvements.
Collaborate with various departments to ensure a holistic approach to customer service.
Prepare reports and documentation related to complaints and information governance activities.
Support training initiatives for staff to promote best practices in customer service.
Requirements
Proven experience in customer service and handling complaints.
Strong understanding of information governance and data protection laws.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving abilities.
Attention to detail and a commitment to maintaining confidentiality.
Ability to manage multiple tasks and prioritize effectively.
Hours Per Week: 32.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £24.24
Location: Islington, North London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK
Description
We are seeking a dedicated and experienced Customer Services Advisor - Complaints and Information Governance Officer (PO1) to join our dynamic team. In this role, you will play a pivotal part in enhancing the customer experience by managing and resolving complaints while ensuring adherence to information governance standards. You will be responsible for providing exemplary service to our customers, addressing their concerns with professionalism and empathy. Working collaboratively within a multidisciplinary team, you will help to develop policies and procedures that uphold our commitment to transparency and accountability. Your knowledge of data protection regulations and best practices will be crucial in safeguarding sensitive information and promoting trust. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a problem-solving mindset. With a focus on continuous improvement, you will work to identify trends in customer feedback and recommend strategies that enhance overall service delivery. This role is not only about handling complaints; it is also about championing our values and ensuring a consistent and respectful interaction with all stakeholders. If you are passionate about customer service and possess the necessary expertise in information governance, we want to hear from you!
Responsibilities
Manage and resolve customer complaints efficiently and professionally.
Provide expert advice and information on complaints procedures and information governance.
Ensure compliance with data protection regulations and internal policies.
Investigate and analyze complaints to identify trends and recommend improvements.
Collaborate with various departments to ensure a holistic approach to customer service.
Prepare reports and documentation related to complaints and information governance activities.
Support training initiatives for staff to promote best practices in customer service.
Requirements
Proven experience in customer service and handling complaints.
Strong understanding of information governance and data protection laws.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving abilities.
Attention to detail and a commitment to maintaining confidentiality.
Ability to manage multiple tasks and prioritize effectively.
Hours Per Week: 32.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £24.24
Location: Islington, North London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK