Welfare Benefits Team Leader
| Posting date: | 05 November 2025 |
|---|---|
| Salary: | £30,000 to £34,000 per year |
| Hours: | Full time |
| Closing date: | 23 November 2025 |
| Location: | Crawley/Horsham/Haywards Heath/Shoreham |
| Remote working: | On-site only |
| Company: | Citizens Advice in West Sussex |
| Job type: | Permanent |
| Job reference: |
Summary
Looking for a new challenge? Citizens Advice in West Sussex (North, South, East) is an independent local charity providing vital advice and support to residents across West Sussex county on issues such as debt, benefits, housing, energy, and immigration. We’re proud to deliver trusted, high-quality advice that helps people find a way forward, and we’re looking for a passionate Service Manager to help us continue that mission.
The Welfare Benefits Team Leader will lead a team of advice caseworkers, volunteers and support staff to deliver high-quality welfare benefits advice services which empower clients, tackles financial hardship and promotes equity.
They will manage their own complex caseload while ensuring the team meets contractual targets and contributes to the charity’s wider mission — including partnership work, research, campaigns and systems change.
The postholder will provide leadership, quality assurance, and performance oversight, fostering a collaborative, inclusive, and values-driven culture.
DBS required for this role.
The Welfare Benefits Team Leader will lead a team of advice caseworkers, volunteers and support staff to deliver high-quality welfare benefits advice services which empower clients, tackles financial hardship and promotes equity.
They will manage their own complex caseload while ensuring the team meets contractual targets and contributes to the charity’s wider mission — including partnership work, research, campaigns and systems change.
The postholder will provide leadership, quality assurance, and performance oversight, fostering a collaborative, inclusive, and values-driven culture.
DBS required for this role.
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