SENIOR BENEFITS OFFICER
| Posting date: | 12 November 2025 |
|---|---|
| Salary: | £29,540 to £32,061 per year |
| Hours: | Full time |
| Closing date: | 05 December 2025 |
| Location: | HU1 2AG |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 33241 |
Summary
An exciting opportunity has arisen within the Housing Benefit Team. We are looking to recruit an enthusiastic, hardworking, highly motivated, customer focused individual to assist with the supervision of a team within the Benefits service processing Housing Benefit and Council Tax Reduction claims ensuring that all are determined in accordance with legislative requirements, statutory time limits and internal targets.
The successful candidate will have practical experience of working in a benefits environment enabling a thorough knowledge of Housing Benefit and Council Tax Reduction legislation, procedures, and best practice.
This post is permanent for 37 hours per week Monday to Friday.
As a Senior Benefits Officer you will also be responsible for gathering evidence and calculating a customer’s entitlement to receive financial assistance towards their rental costs as well as determining entitlement to a reduction in Council Tax liability under Hull City Council’s Council Tax Reduction scheme. Main responsibilities include:
Processing and determining claims accurately and in accordance with the relevant legislation and guidance.
Deputise for the Benefit Assessment Team Leader in their absence.
Assist with the induction, training and mentoring of staff.
Undertake regular projects or specialist work as required.
To access the DWP CIS system to obtain information relating to customers benefits.
To ensure that all appropriate decision letters are issued in a timely manner.
To communicate effectively with customers both over the telephone, email, and letter.
Ideally you will have some knowledge or understanding of welfare benefits, excellent ICT skills and the ability to work under pressure. You should be able to work to individual targets and as part of a team to ensure the team meets their service standards. Within this role you will be working with vulnerable service users and their families.
We are looking for applications from anyone who feels they have the necessary experience and qualities to work in this role.
For an informal discussion about the role, please contact Nicky Blackman, Assessment Team Leader Title on 01482 613 660 or email Nicky.Blackman@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
The successful candidate will have practical experience of working in a benefits environment enabling a thorough knowledge of Housing Benefit and Council Tax Reduction legislation, procedures, and best practice.
This post is permanent for 37 hours per week Monday to Friday.
As a Senior Benefits Officer you will also be responsible for gathering evidence and calculating a customer’s entitlement to receive financial assistance towards their rental costs as well as determining entitlement to a reduction in Council Tax liability under Hull City Council’s Council Tax Reduction scheme. Main responsibilities include:
Processing and determining claims accurately and in accordance with the relevant legislation and guidance.
Deputise for the Benefit Assessment Team Leader in their absence.
Assist with the induction, training and mentoring of staff.
Undertake regular projects or specialist work as required.
To access the DWP CIS system to obtain information relating to customers benefits.
To ensure that all appropriate decision letters are issued in a timely manner.
To communicate effectively with customers both over the telephone, email, and letter.
Ideally you will have some knowledge or understanding of welfare benefits, excellent ICT skills and the ability to work under pressure. You should be able to work to individual targets and as part of a team to ensure the team meets their service standards. Within this role you will be working with vulnerable service users and their families.
We are looking for applications from anyone who feels they have the necessary experience and qualities to work in this role.
For an informal discussion about the role, please contact Nicky Blackman, Assessment Team Leader Title on 01482 613 660 or email Nicky.Blackman@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.