Customer Service Administrator
| Posting date: | 04 November 2025 |
|---|---|
| Salary: | £16.38 to £17.38 per hour |
| Hours: | Part time |
| Closing date: | 04 December 2025 |
| Location: | Cardiff, Cardiff, CF23 8XB |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH426981_1762258401 |
Summary
Are you an organised, professional, and customer-focused administrator looking for a temporary opportunity in a respected organisation? This is a temporary role working 21 hours a week on a hybrid basis preferably between Tuesday and Thursday.
In this vital role, you'll support the smooth running of our clients Customer Service Administration function ensuring their customers receive a first-class service at every stage of their journey. You'll provide general administrative support, maintain accurate records, and handle member communications with care and professionalism.
What You'll Be Doing-
Deliver efficient and accurate administrative support to the Customer Service Administration team.
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Process applications, renewals, and updates within agreed timescales.
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Respond to queries by email and phone in a timely and courteous manner.
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Maintain and update records and databases, ensuring data accuracy and confidentiality.
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Support the preparation and issue of invoices, correspondence, and documentation.
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Work collaboratively with colleagues to deliver an excellent experience.
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Contribute to the continuous improvement of administrative systems and processes.
Essential:
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Strong administrative experience, ideally within a busy office or customer service environment.
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Excellent written and verbal communication skills.
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Proven ability to deliver high-quality customer service.
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Confident working as part of a team and managing multiple priorities.
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Attention to detail and good IT skills (Microsoft Office, data entry systems).
Desirable:
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Invoicing or financial administration experience.
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Previous experience in a membership, not-for-profit, or professional body environment.
Please apply now
Brook Street NMR is acting as an Employment Business in relation to this vacancy.