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Receptionist/Administrative Assistant
| Posting date: | 04 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 November 2025 |
| Location: | Middlesbrough, TS8 0TL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2432-25-0001 |
Summary
Greet and assist patients, directing them to the appropriate service or healthcare professional efficiently and professionally. Provide general support to the practice team, projecting a positive and approachable image both in person and over the telephone. Maintain an effective and efficient reception service, handling enquiries regarding medical advice, medication, and other patient needs, and relay them accurately to clinical staff. Schedule new and follow-up appointments, explain procedures, and manage incoming and outgoing calls, ensuring accurate messaging and prompt delivery. Accurately enter patient information into EMIS, ensuring records are complete, relevant, and correctly filed. Log and communicate home visit requests and other urgent patient needs promptly, prioritizing appropriately. Process repeat prescription requests via electronic prescribing or printed systems, ensuring readiness for patient collection within 48 hours. Manage incoming hospital mail and post, and ensure proper handling of all patient correspondence. Scan and attach non-electronic documents to patient records, ensuring accurate read-coding before appointments. Assess and prioritize urgent patient requests, using sound judgment and professional communication while maintaining workflow. Explain practice arrangements and registration procedures to new or temporary patients. Inform patients of test results (pathology/radiology) and ensure results are filed correctly in the patient record. Open and secure the premises, including alarm activation/deactivation, and maintain a clean, welcoming environment in waiting areas and communal spaces. Undertake any additional duties appropriate to the role as requested by Partners or Managers.