Soft Services Manager
| Posting date: | 27 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 November 2025 |
| Location: | WC2N 5EH |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 84649 |
Summary
As a Soft Services Manager, you will be managing a blend of dual services, within our client-facing role, ensuring seamless coordination between technical maintenance and customer-focused operations. You will be required to efficiently deliver tasks and maintenance functions to deliver on statutory and contract SLA's and KPI's. In addition, you will effectively manage the day-to-day delivery of planned and reactive facilities tasks and duties to fulfil the role with the support of the direct team.
Main Responsibilities:
-Lead and manage site facilities teams, cleaners, engineers and subcontractors to ensure safe, efficient, and high-quality service delivery.
-Ensure all works meet SLA timeframes, KPIs, and compliance standards, including MITIE and National Grid audit requirements.
-Maintain proactive communication with clients, customers, and internal teams through regular updates and meetings.
-Provide technical support and guidance to teams and customers, contributing to continuous service improvement.
-Oversee and ensure safe systems of work for all activities, including minor works and subcontractor operations.
-Monitor and report on contract performance, service line delivery and compliance to MITIE management.
-Manage site assets, documentation and timesheets to ensure accurate record-keeping and audit readiness.
-Support out-of-hours duty management and reactive service continuity to maintain customer satisfaction.
What we're looking for:
-Extensive experience within Soft Services with some knowledge of Hard Services.
-Evidence of strong client management and customer relations.
-Strong communication skills both written and verbal.
-Open to being ‘hands on' to support the team.
-Ability to manage PPMs, Reactive and Remedial works.
-Excellent time management and meeting deadlines.
-Demonstrating availability and active responses to requests.
Main Responsibilities:
-Lead and manage site facilities teams, cleaners, engineers and subcontractors to ensure safe, efficient, and high-quality service delivery.
-Ensure all works meet SLA timeframes, KPIs, and compliance standards, including MITIE and National Grid audit requirements.
-Maintain proactive communication with clients, customers, and internal teams through regular updates and meetings.
-Provide technical support and guidance to teams and customers, contributing to continuous service improvement.
-Oversee and ensure safe systems of work for all activities, including minor works and subcontractor operations.
-Monitor and report on contract performance, service line delivery and compliance to MITIE management.
-Manage site assets, documentation and timesheets to ensure accurate record-keeping and audit readiness.
-Support out-of-hours duty management and reactive service continuity to maintain customer satisfaction.
What we're looking for:
-Extensive experience within Soft Services with some knowledge of Hard Services.
-Evidence of strong client management and customer relations.
-Strong communication skills both written and verbal.
-Open to being ‘hands on' to support the team.
-Ability to manage PPMs, Reactive and Remedial works.
-Excellent time management and meeting deadlines.
-Demonstrating availability and active responses to requests.