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Key Account Director
| Posting date: | 23 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 November 2025 |
| Location: | RG30 4EJ |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 149388 |
Summary
Key Account Director
Contract: Healthcare
Location: Reading, RG30 4EJ
Hours of work: 40
Contract Type: Permanent
We are seeking a Key Account Director to serve as the single point of contact for a major healthcare client, providing strategic and operational leadership to ensure ISS maintains a sustainable, successful, and long-term relationship.
The role combines operational management, commercial accountability, and contract development to drive performance, growth, and innovation across both Soft and Hard FM services.
Job Description
The successful candidate will lead multiple teams onsite, manage stakeholder engagement across the account, and deliver excellence in service within a complex healthcare environment, ideally within mental health hospitals.
You will be responsible for operational delivery, financial management, and development of the account’s long-term strategy, ensuring compliance with contractual requirements and supporting continuous improvement initiatives.
Key Responsibilities
Lead operational teams across the account and act as the senior point of contact for the client.
Maintain commercial and financial accountability, including oversight of P&L and budget performance.
Develop and implement the Account Development Plan, ensuring a pipeline of propositions and growth opportunities.
Drive operational development of FM/IFS solutions, embedding innovation and best practice across the account.
Manage staffing, competence development, and resource-performance balance across multiple teams.
Ensure delivery of Soft and Hard FM services in line with contract requirements and operational processes.
Map, mitigate, and manage operational and commercial risks to optimise service delivery and profitability.
Analyse and report financial and operational performance, applying measurement frameworks and driving performance improvements.
Manage stakeholder relationships and maintain influence plans across the account.
Professional and Personal Competencies/Qualifications
Extensive experience managing multiple teams in a complex healthcare environment.
Strong Hard FM and Soft FM experience within healthcare, preferably including mental health hospitals.
Proven track record in delivering P&L accountability and financial management for large-scale FM contracts.
Experience working within PFI healthcare contracts advantageous.
Skilled in operational risk management, performance reporting, and contract compliance.
Strong commercial capability, able to identify and deliver growth opportunities.
Excellent leadership, communication, and stakeholder management skills.
Strategic thinker with the ability to drive innovation and best practice across a multi-service account.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Healthcare
Location: Reading, RG30 4EJ
Hours of work: 40
Contract Type: Permanent
We are seeking a Key Account Director to serve as the single point of contact for a major healthcare client, providing strategic and operational leadership to ensure ISS maintains a sustainable, successful, and long-term relationship.
The role combines operational management, commercial accountability, and contract development to drive performance, growth, and innovation across both Soft and Hard FM services.
Job Description
The successful candidate will lead multiple teams onsite, manage stakeholder engagement across the account, and deliver excellence in service within a complex healthcare environment, ideally within mental health hospitals.
You will be responsible for operational delivery, financial management, and development of the account’s long-term strategy, ensuring compliance with contractual requirements and supporting continuous improvement initiatives.
Key Responsibilities
Lead operational teams across the account and act as the senior point of contact for the client.
Maintain commercial and financial accountability, including oversight of P&L and budget performance.
Develop and implement the Account Development Plan, ensuring a pipeline of propositions and growth opportunities.
Drive operational development of FM/IFS solutions, embedding innovation and best practice across the account.
Manage staffing, competence development, and resource-performance balance across multiple teams.
Ensure delivery of Soft and Hard FM services in line with contract requirements and operational processes.
Map, mitigate, and manage operational and commercial risks to optimise service delivery and profitability.
Analyse and report financial and operational performance, applying measurement frameworks and driving performance improvements.
Manage stakeholder relationships and maintain influence plans across the account.
Professional and Personal Competencies/Qualifications
Extensive experience managing multiple teams in a complex healthcare environment.
Strong Hard FM and Soft FM experience within healthcare, preferably including mental health hospitals.
Proven track record in delivering P&L accountability and financial management for large-scale FM contracts.
Experience working within PFI healthcare contracts advantageous.
Skilled in operational risk management, performance reporting, and contract compliance.
Strong commercial capability, able to identify and deliver growth opportunities.
Excellent leadership, communication, and stakeholder management skills.
Strategic thinker with the ability to drive innovation and best practice across a multi-service account.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.