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Business Analyst- Retail
| Posting date: | 14 October 2025 |
|---|---|
| Salary: | £55,000 per year |
| Hours: | Full time |
| Closing date: | 09 November 2025 |
| Location: | Central Co-op Support Centre, Queen Street, Lichfield, WS13 6QS |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Central England Co-operative |
| Job type: | Permanent |
| Job reference: | 8216 |
Summary
As a Business Analyst you’ll play a key role in the ongoing development and enhancements to Central Co-op’s operating platforms and processes, acting as a bridge between business stakeholders and technical development teams.
You’ll develop an understanding of our strategy, processes, business and IT roadmaps.
Working collaboratively with business stakeholders, you’ll be responsible for identifying business needs, clearly defining and documenting these in prioritised business requirements. You’ll work closely with our Architecture teams to make solution recommendations.
Critical to the role will be your development of understanding and documentation of the capabilities required to address the business challenges – understanding business problems and generating creative and innovative solutions to these business challenges.
You’ll help to ensure that system functionality and workflows meet our business needs and deliver efficient and effective operational solutions and compelling customer experiences.
Additionally, working with business stakeholders you’ll define and prioritise any necessary enhancements to existing systems. You’ll help support system owners with the management of backlogs and enhancement roadmaps- developing and prioritising these in alignment with business needs.
With a drive for continuous improvement, you’ll identify automation, improvement and integration opportunities across systems- looking for operational efficiencies wherever possible. You’ll work with Process Improvement and Automation teams to deliver these efficiencies
You’ll work closely with technical development teams to scope and design potential system changes and solutions. You’ll analyse any proposed system changes and solutions to understand any impact to business and assess any potential risks to the business.
This role will see you support change management and transition of new system functionalities and workflows into the business to maximise adoption and success.
How will I know if I am right for this role?
• Bringing a technical qualification in Business Analysis/IT systems, you’ll also have proven experience as a Business Analyst, particularly in large-scale transformation programmes.
• We are ideally looking for someone who has a minimum of 3 years experience as a Business Analyst, preferably in the retail sector.
• You will also have experience of retail system capabilities, including key features, functionalities and associated business processes and workflows.
• You’ll have experience of system development methodologies and tools in addition to your experience of process documentation, workflow automation and system integrations.
• To be successful in this role, you’ll need excellent communication and presentation skills. You’ll be confident in communicating and presenting to a range of audiences. You’ll need to be able to uplift and simplify complexity to wider stakeholders.
• You’ll be an excellent collaborator- someone who can build and manage strong stakeholder relationships at all levels.
• Bringing a passion for creative solutions and a positive attitude to change, you’ll be able to demonstrate excellent analytical skills and use evidence- based approaches in your work.
What is in it for me?
In addition to our competitive salaries, our colleagues also benefit from:
(For more details of our full range of rewards and benefits, please visit www.careers.coop )
Reward and Benefits
• Fantastic colleague discount
• Retail discounts
• Colleague Dividend
• Colleague recognition
• Personalised learning and development
• Paid time for volunteering
• Enhanced family friendly policies
Wellbeing
• Annual health check kit and virtual GP
• Colleague assistance programme
• Healthcare Cashplan
• Company sick pay
• Life Assurance
• We’ve got you – our colleague wellbeing campaign
• Give as you earn- helping you support charities which mean something to you.
Financial Wellbeing
• iTrent Financial Wellbeing (Wagestream)
• The Money Co-op – Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
Salary Sacrifice schemes:
Electric Vehicle scheme – Option to purchase your EV through salary sacrifice
Share Incentive Plan (SIP) – option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice
Holiday buy- colleagues can buy up to a week extra of annual leave each year
• Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Nous – smart assistant that can save you money and time on managing your household bills.
Who are we?
We’re Central Co-op, a Member-owned and Member-led co-operative Society. And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.
You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow.
You’ll develop an understanding of our strategy, processes, business and IT roadmaps.
Working collaboratively with business stakeholders, you’ll be responsible for identifying business needs, clearly defining and documenting these in prioritised business requirements. You’ll work closely with our Architecture teams to make solution recommendations.
Critical to the role will be your development of understanding and documentation of the capabilities required to address the business challenges – understanding business problems and generating creative and innovative solutions to these business challenges.
You’ll help to ensure that system functionality and workflows meet our business needs and deliver efficient and effective operational solutions and compelling customer experiences.
Additionally, working with business stakeholders you’ll define and prioritise any necessary enhancements to existing systems. You’ll help support system owners with the management of backlogs and enhancement roadmaps- developing and prioritising these in alignment with business needs.
With a drive for continuous improvement, you’ll identify automation, improvement and integration opportunities across systems- looking for operational efficiencies wherever possible. You’ll work with Process Improvement and Automation teams to deliver these efficiencies
You’ll work closely with technical development teams to scope and design potential system changes and solutions. You’ll analyse any proposed system changes and solutions to understand any impact to business and assess any potential risks to the business.
This role will see you support change management and transition of new system functionalities and workflows into the business to maximise adoption and success.
How will I know if I am right for this role?
• Bringing a technical qualification in Business Analysis/IT systems, you’ll also have proven experience as a Business Analyst, particularly in large-scale transformation programmes.
• We are ideally looking for someone who has a minimum of 3 years experience as a Business Analyst, preferably in the retail sector.
• You will also have experience of retail system capabilities, including key features, functionalities and associated business processes and workflows.
• You’ll have experience of system development methodologies and tools in addition to your experience of process documentation, workflow automation and system integrations.
• To be successful in this role, you’ll need excellent communication and presentation skills. You’ll be confident in communicating and presenting to a range of audiences. You’ll need to be able to uplift and simplify complexity to wider stakeholders.
• You’ll be an excellent collaborator- someone who can build and manage strong stakeholder relationships at all levels.
• Bringing a passion for creative solutions and a positive attitude to change, you’ll be able to demonstrate excellent analytical skills and use evidence- based approaches in your work.
What is in it for me?
In addition to our competitive salaries, our colleagues also benefit from:
(For more details of our full range of rewards and benefits, please visit www.careers.coop )
Reward and Benefits
• Fantastic colleague discount
• Retail discounts
• Colleague Dividend
• Colleague recognition
• Personalised learning and development
• Paid time for volunteering
• Enhanced family friendly policies
Wellbeing
• Annual health check kit and virtual GP
• Colleague assistance programme
• Healthcare Cashplan
• Company sick pay
• Life Assurance
• We’ve got you – our colleague wellbeing campaign
• Give as you earn- helping you support charities which mean something to you.
Financial Wellbeing
• iTrent Financial Wellbeing (Wagestream)
• The Money Co-op – Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
Salary Sacrifice schemes:
Electric Vehicle scheme – Option to purchase your EV through salary sacrifice
Share Incentive Plan (SIP) – option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice
Holiday buy- colleagues can buy up to a week extra of annual leave each year
• Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Nous – smart assistant that can save you money and time on managing your household bills.
Who are we?
We’re Central Co-op, a Member-owned and Member-led co-operative Society. And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.
You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow.