Business Support Administrators
| Posting date: | 10 October 2025 |
|---|---|
| Salary: | £24,053.00 per year |
| Additional salary information: | £24053.00 a year |
| Hours: | Full time |
| Closing date: | 24 October 2025 |
| Location: | Tipton, DY4 0SL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | L0110-25-0019 |
Summary
To deal with day-to-day general telephone and personal enquiries, providing high quality customer service including guidance and support. Responsible for ensuring all enquiries are dealt with and actions are followed up in an effective and timely manner. To take referrals for the organisations support services, ensuring that they are processed accurately and swiftly according to the requirements of each service. To use a comprehensive database to enter all client information and service intervention details and to produce reports using Microsoft Excel, Access and other database systems. To work closely with the Data Analyst to provide information/data for management reporting requirements. To be responsible for administration and monitoring processes of client records and the collation of service statistics inclusive of Charity Log and other project data bases. Work alongside other colleagues and provide additional administrative support to different services as and when required. To liaise with other organisations with regards to supporting clients including Murray Hall partners and other health professionals. To ensure changes to clients circumstance is appropriate recorded on client files/database and other services informed where required. To type letters, reports and general documents using Microsoft Word, including minutes of meetings when and where required and attendance at meetings for note taking, as and when required. To be responsible for the efficient processing of all daily out-going mail. To assist in the purchasing of goods/services completing appropriate forms and maintaining a purchase order record. To assist in the preparation of marketing materials for events/promotional activities, producing simple publicity material i.e. posters and flyers, using appropriate software packages. Check all invoices against activity in accordance with Murray Hall Community Trust financial processes. Assist in managing the service petty cash system in line with Murray Hall Community Trust Finance procedures, and inputting of information relating to invoices if required. Participate in supervision and appraisal meetings with Business Support Administrator Team Leader. Attend any mandatory and any relevant training and induction courses in line with job post. Work in accordance with necessary policies, procedures, guidelines, protocols and appropriate code of ethics. Raise awareness and promote the work of the charity. Promote equal opportunities and an open approach in all areas of work bearing in mind the need to maintain appropriate confidentiality at all times. To undertake any other duties commensurate with grade as delegated by Service Manager.