Contact Centre Advisor
| Posting date: | 10 October 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 30 October 2025 |
| Location: | Fulwood, Preston |
| Remote working: | On-site only |
| Company: | Lancashire Fire and Rescue Service |
| Job type: | Permanent |
| Job reference: |
Summary
Location:
Lancashire Fire and Rescue Service Headquarters, Garstang Road, Fulwood, Preston, PR2 3LH
Salary:
Scale 3, Spinal Column Point 7-8, £13,205.14- £13,415.70
Working Arrangements:
18.13 hours per week
Wednesday afternoon, all day Thursday & Friday
Closing Date:
12 noon, 31 October 2025
An opportunity has arisen for an individual to join an inclusive and value driven public sector organisation with an outstanding organisational culture. We offer free car parking, a generous pension and generous annual leave.
The successful candidate will have experience of dealing with the public and have excellent telephone handling skills ideally gained in a contact centre/call centre environment. The ability to use computerised systems and to main records accurately is essential. You should also be able to work using your own initiative but also operate as part of a team with those based at Service Headquarters and in other locations.
Closing date for applications is 12 noon on 31 October 2025 however we reserve the right to close the advert prior to this if sufficient quality applications have been received.
We anticipate interviews to take place on 12 November 2025.
Diversity Matters at Lancashire Fire and Rescue Service – we want to attract the broadest range of people to work with us and the more diverse the workforce, the better able we are to serve our community. We are committed to equality of opportunity and welcome applications from all individuals regardless of gender, ethnicity, disability, sexuality, social background, religion and/or belief or age. We are proud to be a Disability Confident Employer.
This post has been advertised internally and externally.
Lancashire Fire and Rescue Service Headquarters, Garstang Road, Fulwood, Preston, PR2 3LH
Salary:
Scale 3, Spinal Column Point 7-8, £13,205.14- £13,415.70
Working Arrangements:
18.13 hours per week
Wednesday afternoon, all day Thursday & Friday
Closing Date:
12 noon, 31 October 2025
An opportunity has arisen for an individual to join an inclusive and value driven public sector organisation with an outstanding organisational culture. We offer free car parking, a generous pension and generous annual leave.
The successful candidate will have experience of dealing with the public and have excellent telephone handling skills ideally gained in a contact centre/call centre environment. The ability to use computerised systems and to main records accurately is essential. You should also be able to work using your own initiative but also operate as part of a team with those based at Service Headquarters and in other locations.
Closing date for applications is 12 noon on 31 October 2025 however we reserve the right to close the advert prior to this if sufficient quality applications have been received.
We anticipate interviews to take place on 12 November 2025.
Diversity Matters at Lancashire Fire and Rescue Service – we want to attract the broadest range of people to work with us and the more diverse the workforce, the better able we are to serve our community. We are committed to equality of opportunity and welcome applications from all individuals regardless of gender, ethnicity, disability, sexuality, social background, religion and/or belief or age. We are proud to be a Disability Confident Employer.
This post has been advertised internally and externally.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.