2148 - Product and Services Co-ordinator
| Posting date: | 10 October 2025 |
|---|---|
| Salary: | £29,700 to £36,000 per year |
| Hours: | Full time |
| Closing date: | 09 November 2025 |
| Location: | UK |
| Remote working: | Fully remote |
| Company: | Construction Industry Training Board |
| Job type: | Contract |
| Job reference: | 2148 |
Summary
Role: Product and Services Co-ordiantor
Location: Home Based
Hours of Work: Full-time
Contract: 24-month fixed term contract
Grade: TM3
Salary Band: £33,990 - £36,000
Target Salary: £35,180
What You’ll Be Doing:
As a Standards Coordinator, you will work closely with the Lead Standards Developer and Standards Development Manager to ensure the smooth delivery and maintenance of a wide range of standards-related products. You’ll serve as a product expert, supporting the full lifecycle of:
CITB Short Duration Training Standards
National Occupational Standards
Competence-Based Qualifications
Competence Frameworks and Training Pathways
Apprenticeship Standards and Frameworks
Assessment Strategies
You will collaborate with multiple internal and external teams to ensure products and services align with CITB’s strategic goals and industry needs.
Delivery and Performance of standard-related products
Plan and Coordinate the delivery of standard-related products across several teams (internal and external).
Control of department documentation in accordance with ISO guidelines and team requirements.
Coordinate the department’s administrative resource to ensure necessary support is provided to the Standards Developers.
Control, coordinate and record the distribution and completion of work or queries via the Standards team primary communication channels such as Standards inbox, Social Media channels, etc.
Monitor standard-related products as they are developed and launched into industry to ensure they are available, updated and actioned appropriately by industry stakeholders.
Act as a point of contact for the Standards Development Manager and Lead Developers to internal and external teams and individuals where needed.
Using data to inform the delivery of Standards
Analyse data from a variety of sources to help monitor performance and inform reporting.
Make recommendations to help operational delivery based on data and product knowledge.
Share product data across product management and other teams as appropriate.
Managing relationships
Develop and maintain relationships with managers and other colleagues from a variety of teams across CITB.
Engage with customers, partners, suppliers, and other stakeholders outside CITB.
Represent CITB at internal and external meetings related to product delivery and operations.
Continually develop standards-related product understanding
Develop and maintain product knowledge and understanding on an ongoing basis including how Standards align with other CITB products and the wider CITB offering.
Be a subject expert for Standard-related products.
Contribute to decision making around future development of the Standard-related products.
Decision Making and Business Impact
Some limited decision making within set parameters.
CITB wide influence.
Persuading and influencing skills required internally, with colleagues and externally with suppliers, customers, employers, and others engaged with their products and services.
Communication may be commercially confidential or sensitive in nature.
Your Experience:
Essential
Proven product expertise in standards-related areas (or ability to quickly develop it).
Confident, clear, and persuasive communicator — written, verbal, and face-to-face.
Strong stakeholder and customer relationship management skills.
High attention to detail in data, reports, and communications.
Proactive, self-motivated, and well-organised.
Excellent problem-solving abilities.
Able to work independently and within a team.
Computer literate and numerate.
Strong customer service focus.
Enthusiastic, committed, and professional attitude
Desirable
Experience working in a standards-setting or qualification development environment.
Strong coordination and administrative experience.
Process management expertise
Other Requirements
UK travel and occasional overnight stays as required.
Flexible approach to working hours to meet deadlines.
Willingness to switch to different product areas based on business need.
For full details, please refer to the Role Profile.
What You’ll Get in Return:
Free onsite parking
25 days holiday + bank holidays + 3 days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
2 paid volunteering days per year
24/7 GP Services
Professional development & funded training qualifications
Employee Assistance Programme — because your wellbeing matters
Why Join CITB?
CITB has a clear purpose — to support the construction industry to have the skilled, competent, and inclusive workforce it needs, now and in the future.
Customers are at the heart of everything we do, and our culture of collaboration and empowerment means we work across the industry, and with partners, to deliver positive outcomes with impact. We’re focused on addressing the industry's most pressing challenges — from meeting current demand, to preparing for future skills needs.
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.
Location: Home Based
Hours of Work: Full-time
Contract: 24-month fixed term contract
Grade: TM3
Salary Band: £33,990 - £36,000
Target Salary: £35,180
What You’ll Be Doing:
As a Standards Coordinator, you will work closely with the Lead Standards Developer and Standards Development Manager to ensure the smooth delivery and maintenance of a wide range of standards-related products. You’ll serve as a product expert, supporting the full lifecycle of:
CITB Short Duration Training Standards
National Occupational Standards
Competence-Based Qualifications
Competence Frameworks and Training Pathways
Apprenticeship Standards and Frameworks
Assessment Strategies
You will collaborate with multiple internal and external teams to ensure products and services align with CITB’s strategic goals and industry needs.
Delivery and Performance of standard-related products
Plan and Coordinate the delivery of standard-related products across several teams (internal and external).
Control of department documentation in accordance with ISO guidelines and team requirements.
Coordinate the department’s administrative resource to ensure necessary support is provided to the Standards Developers.
Control, coordinate and record the distribution and completion of work or queries via the Standards team primary communication channels such as Standards inbox, Social Media channels, etc.
Monitor standard-related products as they are developed and launched into industry to ensure they are available, updated and actioned appropriately by industry stakeholders.
Act as a point of contact for the Standards Development Manager and Lead Developers to internal and external teams and individuals where needed.
Using data to inform the delivery of Standards
Analyse data from a variety of sources to help monitor performance and inform reporting.
Make recommendations to help operational delivery based on data and product knowledge.
Share product data across product management and other teams as appropriate.
Managing relationships
Develop and maintain relationships with managers and other colleagues from a variety of teams across CITB.
Engage with customers, partners, suppliers, and other stakeholders outside CITB.
Represent CITB at internal and external meetings related to product delivery and operations.
Continually develop standards-related product understanding
Develop and maintain product knowledge and understanding on an ongoing basis including how Standards align with other CITB products and the wider CITB offering.
Be a subject expert for Standard-related products.
Contribute to decision making around future development of the Standard-related products.
Decision Making and Business Impact
Some limited decision making within set parameters.
CITB wide influence.
Persuading and influencing skills required internally, with colleagues and externally with suppliers, customers, employers, and others engaged with their products and services.
Communication may be commercially confidential or sensitive in nature.
Your Experience:
Essential
Proven product expertise in standards-related areas (or ability to quickly develop it).
Confident, clear, and persuasive communicator — written, verbal, and face-to-face.
Strong stakeholder and customer relationship management skills.
High attention to detail in data, reports, and communications.
Proactive, self-motivated, and well-organised.
Excellent problem-solving abilities.
Able to work independently and within a team.
Computer literate and numerate.
Strong customer service focus.
Enthusiastic, committed, and professional attitude
Desirable
Experience working in a standards-setting or qualification development environment.
Strong coordination and administrative experience.
Process management expertise
Other Requirements
UK travel and occasional overnight stays as required.
Flexible approach to working hours to meet deadlines.
Willingness to switch to different product areas based on business need.
For full details, please refer to the Role Profile.
What You’ll Get in Return:
Free onsite parking
25 days holiday + bank holidays + 3 days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
2 paid volunteering days per year
24/7 GP Services
Professional development & funded training qualifications
Employee Assistance Programme — because your wellbeing matters
Why Join CITB?
CITB has a clear purpose — to support the construction industry to have the skilled, competent, and inclusive workforce it needs, now and in the future.
Customers are at the heart of everything we do, and our culture of collaboration and empowerment means we work across the industry, and with partners, to deliver positive outcomes with impact. We’re focused on addressing the industry's most pressing challenges — from meeting current demand, to preparing for future skills needs.
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.