Lead Officer - Supportive Collection
| Posting date: | 09 October 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 08 November 2025 |
| Location: | Bury, BL9 0SW |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75748863 |
Summary
Location:Community-based settings / Office based with some home working
Contract Type:Full-time / Permanent
Salary:Grade 9
Closing Date: 21st October 2025
About the Role
1x Full Time Permanent
1x 18 month Fixed Term
Are you passionate about public service and ready to make a meaningful impact in the community? Bury Council is seeking a dynamic and motivated Lead Officer Supportive Collection to join our Corporate Collection and Support team.
In this senior officer role, you’ll provide expert advice to residents, tenants, and businesses on welfare rights, income maximisation, and debt management. You’ll help people access the support they need, stay financially resilient, and maintain their tenancies.
Your time will be split between working within the community based as well as some home and office working.
Key Responsibilities:
- Providing expert advice on welfare benefits and financial support.
- Helping residents manage debt and maximise their income.
- Supporting the collection of housing rents in a fair and effective way.
- Working in community settings like libraries, as well as by phone and online.
- Making sure people get the help they need at the first point of contact.
- Supporting court-related activities like eviction hearings and rent recovery.
- Helping improve how we collect Council Tax, Business Rates, and other payments.
- Working closely with other teams to make sure vulnerable residents are supported.
About You
We’re looking for someone who is:
- Customer-focused with excellent communication skills.
- Organised and detail-oriented with a commitment to accuracy.
- Comfortable working independently and as part of a team.
- Proficient in using digital systems and managing data.
- Adaptable and willing to work in both community and remote settings.
Our Mission and Values
At the heart of our work is a commitment to financial sustainability, community support, and inclusive service delivery. We are proud to operate under three core principles:
Let’s Engage We manage all Council income efficiently and proactively to help keep services running for our community. We aim to collect and recover funds quickly and fully, while offering preventative support to help residents and businesses meet their obligations.
Let’s Enable We protect the Council’s financial health by ensuring income is administered, collected, and recovered effectively and expediently. We do this while supporting those who need help and always following legal and local policy frameworks.
Let’s Support We are dedicated to reducing inequalities and promoting financial inclusion across the borough. Our proactive welfare support offer ensures that every resident can access the help they need, regardless of their circumstances.
Join us in making a real differencesupporting communities, enabling services, and engaging with purpose.
What We Offer
- A supportive and inclusive working environment.
- Opportunities for professional development and training.
- Flexible working arrangements.
- The chance to make a real impact in the community.
About Bury
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.
Please note we are unable to support with sponsorship at this time.
As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way
Benefits of working for Bury Council
To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.
Next steps
Interviews will be held the week commencing 27th October 2025 and 3rd November 2025
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