Customer Service Manager
| Posting date: | 07 October 2025 |
|---|---|
| Salary: | £27,061 per year |
| Hours: | Full time |
| Closing date: | 06 November 2025 |
| Location: | Hedge End, Southampton |
| Remote working: | On-site only |
| Company: | B&M Retail |
| Job type: | Permanent |
| Job reference: | 20642 |
Summary
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.
We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Hedge End store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What you'll be doing:
Lead and motivate the front-end team to deliver polite, prompt, and friendly service
Be a visible, approachable leader for customers and colleagues
Coach team members to build their skills and service confidence
Oversee stock and cash control procedures, ensuring security and compliance
Support a great store culture and contribute to a positive workplace
What we're looking for:
Experience managing teams in retail or hospitality
Strong numeracy and problem-solving skills
A flexible, hands-on attitude with great people skills
Passion for retail and delivering exceptional customer service
Why B&M?
With over 780 stores and more on the way, this is a fantastic time to join us. We offer:
Clear progression paths and development opportunities
On-the-job training and support
10% staff discount (with double discount events!)
Access to a colleague benefits portal
Wellbeing support through our Employee Assistance Programme
A stable, permanent contract
Ready to grow with us? Apply now and be part of the B&M journey.
B&M is an equal opportunity employer committed to creating an inclusive environment for all.
We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Hedge End store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What you'll be doing:
Lead and motivate the front-end team to deliver polite, prompt, and friendly service
Be a visible, approachable leader for customers and colleagues
Coach team members to build their skills and service confidence
Oversee stock and cash control procedures, ensuring security and compliance
Support a great store culture and contribute to a positive workplace
What we're looking for:
Experience managing teams in retail or hospitality
Strong numeracy and problem-solving skills
A flexible, hands-on attitude with great people skills
Passion for retail and delivering exceptional customer service
Why B&M?
With over 780 stores and more on the way, this is a fantastic time to join us. We offer:
Clear progression paths and development opportunities
On-the-job training and support
10% staff discount (with double discount events!)
Access to a colleague benefits portal
Wellbeing support through our Employee Assistance Programme
A stable, permanent contract
Ready to grow with us? Apply now and be part of the B&M journey.
B&M is an equal opportunity employer committed to creating an inclusive environment for all.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.