Senior UX Researcher
| Posting date: | 07 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 November 2025 |
| Location: | London, EC2M 4AA |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00266200 |
Summary
Join us as a Senior UX Researcher at NatWest Boxed
- You’ll be working directly under our Research Leader, but with a high degree of agency and autonomy.
- You'll work closely with other members of the product team to deliver consistent, efficient, and enjoyable experiences
- This is a great opportunity to develop your knowledge and skills while making a real difference for our customers
What you'll do
As a Senior UX Researcher, you’ll own and execute the high-level strategic discovery pieces that chart our future course. You'll own the research roadmap for your product area, ensuring we balance future-looking discovery work with evaluative experiments that optimize what's live today.
Additionally, you’ll be:
- Navigating the complexities of B2B2C, mastering the art of researching two very different audiences, our business partners and their end customers
- Championing a user-centric culture, making sure that all strategic and design choices are directly anchored to verified customer needs
- Building a better research function, contributing hands-on to the processes and tools (ResearchOps) that make our research effective and scalable
- Working closely with Product, UX Designers and the wider teams
- Actively coaching junior team members and helping product and design colleagues grow their own independent research skills
The skills you'll need
You’ll need to be technically excellent, master of mixed-methods research (complex qualitative and quantitative analysis), and know how to bring different data streams together to tell a cohesive story
We’ll also be looking for:
- You to influence and guide executive-level stakeholders, turning research findings into clear, consensus-driven strategic decisions
- The ability to deliver relevant and effective insight under varying project constraints
- Highly independent researcher, comfortable owning the entire research lifecycle from ambiguous questions to final recommendations in a small, fast-paced team
- Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders