Donation Centre Assistant (Incl Driving)
| Posting date: | 06 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 13 October 2025 |
| Location: | Harrow, HA1 4TR |
| Remote working: | On-site only |
| Company: | St Luke's Hospice |
| Job type: | Permanent |
| Job reference: |
Summary
Job Summary
To support the Warehouse Supervisor in the day-to-day operations of the warehouse. This role includes assisting warehouse staff and volunteers, providing customer service to donors, supporting the distribution of goods to retail shops, driving a company vehicle, and covering duties on the furniture van during staff absences.
Specific Duties
• Welcome and assist members of the public who are donating goods.
• Promote and register new donors for Gift Aid to maximise fundraising potential.
• Supervise and support warehouse volunteers alongside the Donation Centre Manager, fostering a positive and inclusive work environment.
• Sort and prepare donated goods for sale, ensuring compliance with Trading Standards regulations.
• Maintain cleanliness and organisation in the Donation Centre, following Health & Safety guidelines.
• Assist in preparing daily job sheets and provide instructions to drivers when the Donation Centre Manager is unavailable.
• Communicate with retail shops to ensure timely and adequate stock distribution.
• Identify and direct high-value items to the eBay department for online sale.
• Hold a keyholder role, opening and closing the premises as needed.
• Able to assist with any other duties that may arise i.e. in absence of Donation Centre Manager
• Provide ad hoc support across roles within the Donation Centre and Superstore, including serving customers, restocking, or covering for absent colleagues.
• Complete necessary paperwork, including Health & Safety records, volunteer documentation, and general record-keeping.
• Support logistics by driving stock to shops or working as a driver or driver’s mate on the furniture van during periods of staff leave.
• Answer donor enquiries and manage booking requests when required.
Additional Requirements:
• Flexibility to cover various duties across departments.
• Strong communication and organisational skills.
• Ability to work as part of a team and independently.
• Commitment to upholding the values and mission of the organisation.
To support the Warehouse Supervisor in the day-to-day operations of the warehouse. This role includes assisting warehouse staff and volunteers, providing customer service to donors, supporting the distribution of goods to retail shops, driving a company vehicle, and covering duties on the furniture van during staff absences.
Specific Duties
• Welcome and assist members of the public who are donating goods.
• Promote and register new donors for Gift Aid to maximise fundraising potential.
• Supervise and support warehouse volunteers alongside the Donation Centre Manager, fostering a positive and inclusive work environment.
• Sort and prepare donated goods for sale, ensuring compliance with Trading Standards regulations.
• Maintain cleanliness and organisation in the Donation Centre, following Health & Safety guidelines.
• Assist in preparing daily job sheets and provide instructions to drivers when the Donation Centre Manager is unavailable.
• Communicate with retail shops to ensure timely and adequate stock distribution.
• Identify and direct high-value items to the eBay department for online sale.
• Hold a keyholder role, opening and closing the premises as needed.
• Able to assist with any other duties that may arise i.e. in absence of Donation Centre Manager
• Provide ad hoc support across roles within the Donation Centre and Superstore, including serving customers, restocking, or covering for absent colleagues.
• Complete necessary paperwork, including Health & Safety records, volunteer documentation, and general record-keeping.
• Support logistics by driving stock to shops or working as a driver or driver’s mate on the furniture van during periods of staff leave.
• Answer donor enquiries and manage booking requests when required.
Additional Requirements:
• Flexibility to cover various duties across departments.
• Strong communication and organisational skills.
• Ability to work as part of a team and independently.
• Commitment to upholding the values and mission of the organisation.