Operational Support Officer
| Posting date: | 03 October 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25466-25466 per annum |
| Hours: | Full time |
| Closing date: | 02 November 2025 |
| Location: | Leicester, LE18 4TN |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 304977-43694180 |
Summary
Serco Limited
Join Us as an Operational Support Officer — ROTL & PPU (HMP Fosse Way) LE18 4WS
Salary: £25,466.64 per annum
Are you organised, discreet and driven by purpose? Do you thrive working with sensitive information and playing a vital role in public protection? We’re looking for an Operational Support Officer (OSO) to join our Offender Management Unit. This is a hands-on role where your accuracy and calm under pressure make a real difference.
- Meaningful impact: Help protect the public by supporting MAPPA, ViSOR records and Release on Temporary Licence (ROTL) processes.
- Team environment: Work alongside experienced Public Protection Managers, Police Information Officers and security teams.
- Skill-building: Gain experience in report-writing, intelligence gathering and secure-environment procedures — great for career progression in justice and custodial services.
What you’ll do
- Process and review child and other applications from prisoners in line with the Public Protection Manual.
- Collate, analyse and present prisoner information to internal and external agencies.
- Produce timely reports for IRMs and MAPPA meetings.
- Manage and update ViSOR records and support intelligence gathering and security operations.
- Assist with the ROTL process and other operational support tasks as directed.
What we need from you
- OSS qualifications or demonstrable experience in a custodial/secure environment.
- Knowledge of MAPPA procedures, security practice and Serco Custodial Security Strategy (SCSS) desirable.
- Strong organisational, analytical and report-writing skills — numerate and comfortable presenting statistics.
- Absolute integrity and discretion when handling sensitive information.
- A collaborative team-player attitude with clear, confident communication.
Why Serco
- A place you can make an impact – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
- A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
- A place for you
- We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer
- Salary 25,466.64
- Pension up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- A company passionate about diversity and inclusion
Join Us as an Operational Support Officer — ROTL & PPU (HMP Fosse Way) LE18 4WS
Salary: £25,466.64 per annum
Are you organised, discreet and driven by purpose? Do you thrive working with sensitive information and playing a vital role in public protection? We’re looking for an Operational Support Officer (OSO) to join our Offender Management Unit. This is a hands-on role where your accuracy and calm under pressure make a real difference.
- Meaningful impact: Help protect the public by supporting MAPPA, ViSOR records and Release on Temporary Licence (ROTL) processes.
- Team environment: Work alongside experienced Public Protection Managers, Police Information Officers and security teams.
- Skill-building: Gain experience in report-writing, intelligence gathering and secure-environment procedures — great for career progression in justice and custodial services.
What you’ll do
- Process and review child and other applications from prisoners in line with the Public Protection Manual.
- Collate, analyse and present prisoner information to internal and external agencies.
- Produce timely reports for IRMs and MAPPA meetings.
- Manage and update ViSOR records and support intelligence gathering and security operations.
- Assist with the ROTL process and other operational support tasks as directed.
What we need from you
- OSS qualifications or demonstrable experience in a custodial/secure environment.
- Knowledge of MAPPA procedures, security practice and Serco Custodial Security Strategy (SCSS) desirable.
- Strong organisational, analytical and report-writing skills — numerate and comfortable presenting statistics.
- Absolute integrity and discretion when handling sensitive information.
- A collaborative team-player attitude with clear, confident communication.
Why Serco
- A place you can make an impact – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
- A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
- A place for you
- We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer
- Salary 25,466.64
- Pension up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- A company passionate about diversity and inclusion
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.