Administrator
| Posting date: | 03 October 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 17 October 2025 |
| Location: | Stoke-on-trent, ST6 8HY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0680-25-0002 |
Summary
The duties and responsibilities to be undertaken by the Administrator may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the partners or practice manager dependant on current and evolving practice workload and staff levels. Provide a secretarial service to the Partners, GPs & Practice Manager typing/audio typing of letters, minutes and referrals within required timescales. Typing of referral letters and use of Choose & Book system to ensure patients are allocated appointments as per GP instruction. Scan and attach post, to the practice electronic information system DOCMAN and to patients notes. Coding of clinical letters according to the practice protocol. Process all incoming electronic forms of patient communication and information, i.e. electronic discharge summaries, WMAS, OOH, Pathology, generic surgery e-mail containing patient specific information. Triage 111 and OOH reports - code and pass to clinicians Triage DOCMAN letters - code diagnosis/treatment/procedures and distribute as appropriate Keep up to date with local pathways for referrals and use appropriate referral tools. Maintain smooth running of e-referral data, A&G, rejected referrals, 2WW etc. Audits - weekly audit of 2WW referrals and ad hoc requests for referral audits. Application of referral Read codes to enable effective searching. Maintain/import referral forms/practice documents within EMIS templates. Maintenance of the Referral Log Monitoring progress of notes summarising against practice targets. Training of staff in the practice process of referrals Implementing new procedures relating to own area of work and ensuring that other staff members are informed of any important changes in practice policy. Liaising with patients and other agencies including the ICB & NHS England, Solicitors, Consultants secretaries Liaise with external software suppliers/equipment suppliers (e.g. EMIS, Docman, Lexacom, iGPR, Envisage,) Processing of external requests for copy records and medical reports via post and iGPR, (e.g. from insurance companies, solicitors, DVLA etc) Maintain database of reports and invoices Control patient access to online medical records Organise and maintain the practice electronic and paper filing structure Any other general administrative tasks as deemed appropriate to the post as requested by the Partners or Practice Manager.