Charity Chief Operating Officer
| Posting date: | 03 October 2025 |
|---|---|
| Salary: | £39,208 to £45,038 per year |
| Hours: | Full time |
| Closing date: | 02 November 2025 |
| Location: | ne29 6qp |
| Remote working: | On-site only |
| Company: | Age UK North Tyneside |
| Job type: | Permanent |
| Job reference: |
Summary
We’re looking for a dynamic Chief Operating Officer to help shape the future of our organisation and lead operational excellence across our services.
About the Role
As our Charity COO, you’ll work closely with the Head of Charity Services to deliver our mission and vision. You’ll oversee performance, compliance, and continuous improvement, ensuring our services meet the needs of our customers and communities. You’ll lead a diverse team, manage operational systems, and play a key role in strategic planning, risk management, and digital transformation.
Key Responsibilities
- Deputise for the Head of Charity Services and lead the Charity Management Team.
- Drive strategic development and performance improvement across all services.
- Lead on compliance, risk management, and quality assurance.
- Oversee digital systems and performance dashboards.
- Inspire and empower staff and volunteers to deliver high-quality, person-centred services.
- Represent the charity externally and build strong stakeholder relationships.
What We’re Looking For
Essential:
- Level 5+ qualification in Operations Management or related field.
- Health & Safety qualification (Level 2+).
- Proven experience in service performance management, staff supervision, and customer service excellence.
- Strong digital skills including CRM, dashboards, and workforce planning.
- Excellent communication, leadership, and organisational skills.
Desirable:
- Management qualifications.
- Experience in older people’s services, safeguarding, and community development.
- Training and coaching skills.
Why Join Us?
- Paid Mileage
- Annual Thank You Events
- Wellbeing Day
- Blue Light Card Discounts
- 26 days Holiday
- Generous Pension Scheme
- Better Health at Work – Ambassador Status
- Staff Referral Scheme
- Opportunities for enhanced responsibilities (e.g. Mental Health First Aider)
Apply now and be part of a team that’s committed to empowering communities and delivering excellence in charity services.
About the Role
As our Charity COO, you’ll work closely with the Head of Charity Services to deliver our mission and vision. You’ll oversee performance, compliance, and continuous improvement, ensuring our services meet the needs of our customers and communities. You’ll lead a diverse team, manage operational systems, and play a key role in strategic planning, risk management, and digital transformation.
Key Responsibilities
- Deputise for the Head of Charity Services and lead the Charity Management Team.
- Drive strategic development and performance improvement across all services.
- Lead on compliance, risk management, and quality assurance.
- Oversee digital systems and performance dashboards.
- Inspire and empower staff and volunteers to deliver high-quality, person-centred services.
- Represent the charity externally and build strong stakeholder relationships.
What We’re Looking For
Essential:
- Level 5+ qualification in Operations Management or related field.
- Health & Safety qualification (Level 2+).
- Proven experience in service performance management, staff supervision, and customer service excellence.
- Strong digital skills including CRM, dashboards, and workforce planning.
- Excellent communication, leadership, and organisational skills.
Desirable:
- Management qualifications.
- Experience in older people’s services, safeguarding, and community development.
- Training and coaching skills.
Why Join Us?
- Paid Mileage
- Annual Thank You Events
- Wellbeing Day
- Blue Light Card Discounts
- 26 days Holiday
- Generous Pension Scheme
- Better Health at Work – Ambassador Status
- Staff Referral Scheme
- Opportunities for enhanced responsibilities (e.g. Mental Health First Aider)
Apply now and be part of a team that’s committed to empowering communities and delivering excellence in charity services.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.