Accommodation Assistant
| Posting date: | 03 October 2025 |
|---|---|
| Salary: | £24,309 to £26,093 per year |
| Hours: | Full time |
| Closing date: | 16 October 2025 |
| Location: | Northampton, Northamptonshire |
| Remote working: | On-site only |
| Company: | University of Northampton |
| Job type: | Permanent |
| Job reference: | UN5392 |
Summary
About the job
Interview date - 30 October 2025
2 x Full time posts (37 hours per week)
We are seeking a proactive, flexible and independent Accommodation Assistant to join the Residential Services division of our award winning Estates & Campus Services department.
The post holder will work with colleagues to provide a high quality and super supportive accommodation service, delivering support for students living on and off-campus and developing a positive and thriving community living experience for students whilst also delivering administrative support to enable the efficient functioning of Residential Services.
We are an accredited Living Wage Foundation Employer and currently pay the real living wage, which is currently £24,309 per annum. In recognition of this, the starting salary for this post has been increased to pay this higher amount which currently supersedes the actual Grade 4 salary before living wage.
About you
You will have the ability to work independently and pro-actively and be experienced in resolving complicated queries, prioritising and escalating activity where appropriate.
You will also have excellent verbal and written communication skills alongside the ability to show sensitivity in communication, especially when supporting students with complex accommodation needs. Experience of delivering excellent customer service is essential, in addition to the ability to work to appropriate quality standards.
Qualifications
Essential;
- 5 GCSEs at Grade C or equivalent (must includes Maths and English)
Department
Our award winning Estates & Campus Services department is a large, busy and diverse directorate with over 250 colleagues managing and supporting 27 academic or support buildings across 8 locations, and c. 2,400 bed spaces across 10 accommodation buildings.
We have a committed team who deliver exceptional, sector leading facilities and services, which in turn support, facilitate and improve the student and staff experience, Transforming Lives and Inspiring Change.
About us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time.
Equality
We welcome applications from individuals from underrepresented groups.
Interview date - 30 October 2025
2 x Full time posts (37 hours per week)
We are seeking a proactive, flexible and independent Accommodation Assistant to join the Residential Services division of our award winning Estates & Campus Services department.
The post holder will work with colleagues to provide a high quality and super supportive accommodation service, delivering support for students living on and off-campus and developing a positive and thriving community living experience for students whilst also delivering administrative support to enable the efficient functioning of Residential Services.
We are an accredited Living Wage Foundation Employer and currently pay the real living wage, which is currently £24,309 per annum. In recognition of this, the starting salary for this post has been increased to pay this higher amount which currently supersedes the actual Grade 4 salary before living wage.
About you
You will have the ability to work independently and pro-actively and be experienced in resolving complicated queries, prioritising and escalating activity where appropriate.
You will also have excellent verbal and written communication skills alongside the ability to show sensitivity in communication, especially when supporting students with complex accommodation needs. Experience of delivering excellent customer service is essential, in addition to the ability to work to appropriate quality standards.
Qualifications
Essential;
- 5 GCSEs at Grade C or equivalent (must includes Maths and English)
Department
Our award winning Estates & Campus Services department is a large, busy and diverse directorate with over 250 colleagues managing and supporting 27 academic or support buildings across 8 locations, and c. 2,400 bed spaces across 10 accommodation buildings.
We have a committed team who deliver exceptional, sector leading facilities and services, which in turn support, facilitate and improve the student and staff experience, Transforming Lives and Inspiring Change.
About us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time.
Equality
We welcome applications from individuals from underrepresented groups.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.