10470 - Head of Operations - Crime
| Posting date: | 02 October 2025 |
|---|---|
| Salary: | £71,381 to £85,257 per year |
| Additional salary information: | The national salary is £71,381 - £80,419, London salary is £75,674 - £85,257. Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 16 October 2025 |
| Location: | South East |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 10470 |
Summary
Proud to Serve. Proud to keep justice going.
Grade 6 Head of Operations (Crime)
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.
Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.
We have two permanent roles available:
South East Region:
The region is split both jurisdictionally; this vacancy is to cover the Criminal jurisdictions in the North side of the region. Whilst here is no requirement for the successful candidate to be based in that work area, the successful candidate can be based in any SE region location.
Applicants will have the opportunity to select up to 3 preferred base locations.
Regular travel to courts in the North of the region will be required as will travel to London for regional meetings. Travel expenses will be paid in accordance with organisational policies.
The post holder will have a lead responsibility for the region of Magistrates Courts.
South West Region:
The successful candidate can be based in any SW region location.
Applicants will have the opportunity to select up to 3 preferred base locations.
The successful candidate/s will be required to regularly travel across the chosen Region, along with other HMCTS locations as required by business needs. Travel expenses will be paid in accordance with organisational policies.
Your Role
The Head of Operations will undertake the strategic leadership and performance of the Crime jurisdiction across multiple locations, ensuring a highly effective and consistent service delivery.
The role has considerable influence and responsibility across this service as well as significant people leadership responsibility. The postholder will have direct line management of the Deputy Head of Operations and indirect leadership of several hundred staff across the region.
As the jurisdictional lead for Crime, the Head of Operations will work with colleagues, leadership judge stakeholders and senior stakeholders to focus on developing the end-to-end service to maintain and improve performance.
Your skills and experience
Head of Operations will have;
• Excellent leadership and relationship management skills with proven ability of delivering through others and leading large operational teams.
• Experience of operational/service management and supporting stakeholders/partners. The Head of Operations will engage effectively with internal stakeholders, the legal profession and external stakeholders in managing interactions with the wider community and the media.
• The ability to anticipate and identify strategic organisational issues and analyse and interpret statistical information to assess performance. The Head of Operations will be expected to take responsibility for the resolution of a range of complex problems, escalating only those which are outside of current policy area or level of authority.
• Excellent communication and customer service skills, understanding the needs of our end users reflecting the diverse needs of our customer base from professional justice partners to vulnerable victims and witnesses.
• Strong influencing, collaborating and negotiating skills to deliver excellent levels of service within the jurisdiction.
• A demonstrable track record of strategic planning and delivering significant change
For a full job description, please read supporting document 1 included below before applying.
Ways of working:
Both roles require full time working hours, though consideration would be given to working a compressed working hours pattern.
Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business.
HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Interviews will be held at 102 Petty France, St James's, London, SW1H 9GL. Travel costs for non-Civil Servants will not be reimbursed. For Current Civil Servants please refer to your organisational policies
If you would like to discuss this role and the responsibilities, please contact:
SE Region: Lisa.killham@justice.gov.uk
SW Region:
agnieszka.fularska@justice.gov.uk
Grade 6 Head of Operations (Crime)
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.
Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.
We have two permanent roles available:
South East Region:
The region is split both jurisdictionally; this vacancy is to cover the Criminal jurisdictions in the North side of the region. Whilst here is no requirement for the successful candidate to be based in that work area, the successful candidate can be based in any SE region location.
Applicants will have the opportunity to select up to 3 preferred base locations.
Regular travel to courts in the North of the region will be required as will travel to London for regional meetings. Travel expenses will be paid in accordance with organisational policies.
The post holder will have a lead responsibility for the region of Magistrates Courts.
South West Region:
The successful candidate can be based in any SW region location.
Applicants will have the opportunity to select up to 3 preferred base locations.
The successful candidate/s will be required to regularly travel across the chosen Region, along with other HMCTS locations as required by business needs. Travel expenses will be paid in accordance with organisational policies.
Your Role
The Head of Operations will undertake the strategic leadership and performance of the Crime jurisdiction across multiple locations, ensuring a highly effective and consistent service delivery.
The role has considerable influence and responsibility across this service as well as significant people leadership responsibility. The postholder will have direct line management of the Deputy Head of Operations and indirect leadership of several hundred staff across the region.
As the jurisdictional lead for Crime, the Head of Operations will work with colleagues, leadership judge stakeholders and senior stakeholders to focus on developing the end-to-end service to maintain and improve performance.
Your skills and experience
Head of Operations will have;
• Excellent leadership and relationship management skills with proven ability of delivering through others and leading large operational teams.
• Experience of operational/service management and supporting stakeholders/partners. The Head of Operations will engage effectively with internal stakeholders, the legal profession and external stakeholders in managing interactions with the wider community and the media.
• The ability to anticipate and identify strategic organisational issues and analyse and interpret statistical information to assess performance. The Head of Operations will be expected to take responsibility for the resolution of a range of complex problems, escalating only those which are outside of current policy area or level of authority.
• Excellent communication and customer service skills, understanding the needs of our end users reflecting the diverse needs of our customer base from professional justice partners to vulnerable victims and witnesses.
• Strong influencing, collaborating and negotiating skills to deliver excellent levels of service within the jurisdiction.
• A demonstrable track record of strategic planning and delivering significant change
For a full job description, please read supporting document 1 included below before applying.
Ways of working:
Both roles require full time working hours, though consideration would be given to working a compressed working hours pattern.
Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business.
HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Interviews will be held at 102 Petty France, St James's, London, SW1H 9GL. Travel costs for non-Civil Servants will not be reimbursed. For Current Civil Servants please refer to your organisational policies
If you would like to discuss this role and the responsibilities, please contact:
SE Region: Lisa.killham@justice.gov.uk
SW Region:
agnieszka.fularska@justice.gov.uk