Transcription Project Leader
| Posting date: | 02 October 2025 |
|---|---|
| Salary: | £38,772 to £39,621 per year |
| Additional salary information: | National £38,772 to £39,621 |
| Hours: | Full time |
| Closing date: | 14 October 2025 |
| Location: | Glasgow |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 430231/1 |
Summary
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.
As part of CFCD you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.
If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.
Your work as a Transcription Project Leader will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible.
The job will include a range of duties including, but not restricted to, the following:
- Work with internal and external stakeholders (contingent labour provider), encourage collaborative working between teams, build relationships and achieve mutually beneficial outcomes.
- Identify risks to performance achievement and drive forward continuous improvement. Including the recruitment/termination of contingent labour.
- Manage the contract budget monthly, ensuring that the public purse is protected and that all financial considerations are made to keep within the agreed contract budget. Highlighting to senior civil servants any risks that are identified.
- Support Team Leader to ensure Contingent Labour are paid appropriately by ensuring Brook Street Policies and Procedures are adhered too whilst also kept in line with DWP.
- Support senior leaders to negotiate, extend and gain senior civil servant sign off for any current and future contracts.
- Directly line manage a team, provide clear, visible and strong leadership and engage with colleagues to drive high performance and quality.
- Create an inclusive team environment, embracing different individual needs, views and ideas, making it clear to all that bullying, harassment and discrimination is unacceptable.
- Motivate, develop and encourage teams, undertake regular performance reviews, provide coaching, learning and development and one to ones to develop skills.
- Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures.
- Use networking and influencing to create, maintain and improve service delivery for all customers.
- Support the identification of priorities and work collaboratively to ensure the delivery of both your own and others’ objectives. Including the negotiation of taking on work from additional work streams.
Proud member of the Disability Confident employer scheme